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(Note: The video is from the cold and warm video)
Unexpectedly, recently, a woman placed an order for the su7 founder version, and before the car arrived, she was told that a piece of paint was knocked off during transportation.
The woman was very angry, thinking that the car had been damaged, she didn't want it, and hoped that Xiaomi would replace her with a new car, but Xiaomi strongly refused, thinking that if the motor was broken, the car could be replaced, but the paint loss was not a big problem, and it would be just on the road.
At the same time, Xiaomi said that it would re-repair the paint and give 5000 points as compensation, and 5000 points in the Xiaomi Mall purchasing power is equivalent to 500 yuan.
The woman said that she couldn't accept it, and Xiaomi increased the compensation points to a maximum of 20,000, and the woman was still very worried, and asked if the paint would fall off when the paint was touched?
However, the woman still insisted on changing the car, and Xiaomi insisted on not changing the car, and the two parties were at a stalemate, and no agreed result was reached.
In fact, this incident reflects Xiaomi's conscience, at least Xiaomi did not secretly patch up the paint and then sell it to customers, but notified customers as soon as possible, so that customers have the right to know.
It is understood that the paint used in Xiaomi Su7 is the parrot paint of BASF in Germany, which can make the car as smooth as a mirror, according to Lei Jun's introduction at the press conference, he has put the paint on the million-dollar luxury car to the Xiaomi Su7.
What do you think about this?