Text: Understand the original Chedi Cai Limei
Recently, according to Henan Radio and Television Station's Minsheng Channel "Xiaoli Help", a car owner (Ms. Tian) in Luoyang reported that the Wenjie M7 he bought on February 4 took less than 20 days to pick up the car, and there was a problem of "unable to charge" on February 23.
Source: Henan Radio and Television Minsheng Channel "Xiaoli Help"
In the video, the owner said, "I contacted 400 and after-sales many times, and they all replied that it was a problem with the charging pile." However, she also revealed that she "tried no less than 5 different models of charging piles in Zhengzhou, but still couldn't charge them." After after-sales testing, it was said that it was because of water ingress (car) during the film (window) process, which caused the vehicle to be unable to be charged. ”
In response to the news, after understanding the car emperor asked the question of the situation, he did not receive a relevant response as of press time.
"Water ingress (the car) during the film (window) process causes the vehicle to not be charged"
It should be noted that it is not clear whether the owner of the car in question applied the film to a third party. According to reports, at the end of March, the owner also found that the vehicle had suspected problems of "abnormal noise" and "oil leakage", and the owner asked the manufacturer to return the car.
It is reported that in response to the owner's experience, the AITO Authorization Center of Luoyang Guorun Automobile Industrial Park apologized and was willing to negotiate privately with the owner and strive to reach a satisfactory solution as soon as possible.
The results of the negotiations between the two sides were not disclosed
Regarding the follow-up update of the incident, the video report said that the specific results of the negotiation between the two parties were not disclosed, and as for whether the negotiation results were satisfactory, the owner of the car said, "As long as they perform, I am satisfied."
According to the latest data, in March this year, the new M7 was delivered 24,598 units, and a total of 74,330 units have been delivered this year. Overall, AITO delivered a total of 31,727 new cars in March.