China General Post Administration: According to the survey results of social institutions, public satisfaction with express delivery services in March was 83.3 points, an increase of 3.3 points year-on-year. Among them, the satisfaction rate of express delivery service was 85.9 points, an increase of 1.8 points year-on-year, and the average time limit of express delivery service was 52.59 hours, a year-on-year decrease of 1.51 hours, of which the average time limit of express delivery was 2.91 hours, a year-on-year decrease of 0.16 hours, and the 72-hour delivery rate was 85%, an increase of 0.63 percentage points year-on-year. There has been no significant fluctuation in express prices.
I don't know how the General Post Office investigates? Where did the data come from? I think it's just!
As a person who often shoppers online, he is very clear about sending and receiving express delivery. The implementation of the new regulations by express delivery was noisy on the Internet at that time, with netizens supporting and opposing it. Of course, the biggest opposition is the couriers, who claim that they don't put the courier point, they don't call to notify, and they use a new way, but what a new way has never appeared.
I have been observing this matter since the day the new express delivery regulations were implemented, and I have express delivery to receive almost every day. But there has never been a home delivery, as usual, it is still to put the express delivery at the agent point, and then send a message to notify, which is no different from before.
And the most hateful thing is that they didn't notify Shentong Express, and they just put the express at the agent point, which made me very angry.
I placed two orders in a row that day, and because I was sick, I bought medicine. I've been waiting for medication until just over 11 p.m. and haven't received a notification yet. At that time, I was in a hurry, went down and asked them, and they asked me what the pickup code was, and I said I didn't know, and they didn't send me a message. They said that if they didn't send a message, it means they haven't arrived yet.
But after I looked at my order, I realized that it had already been delivered. I had to run again and ask why I didn't notify them, and they were very tough and said, "Isn't it just a time when I didn't notify them?" I said: There will be a courier coming tomorrow and the day after tomorrow, if I don't notify again, I will complain directly. By the next day, my courier arrived and they still hadn't noticed.
I was very angry at the time, I directly called their customer service number of Shentong Express to complain, but after calling for a long time, it was the robot customer service who was talking to me. After that, I called the phone number of the General Post Office of China 12305, but I called several times to show the empty number, and I checked it on the Internet at that time, saying that it was to add the area code in front, but it was still an empty number after adding, I couldn't help it, I called 12345 directly, and told the municipal staff, They said that they would transfer to the courier company.
The next day, the Shentong Express Company called me and asked me if I needed compensation, and I said no, why didn't I notify me when the courier sent it? They said: The express delivery order is set up with an anonymous number, and I don't know the number. I said, "It's weird, why was it notified before, but why can't it be notified now?" It's been two times in a row. They stopped talking, then apologized to me, and said that they would notify me in the future.
But now the General Post Office actually said that user satisfaction is very high, which is the result of the postal administration in accordance with the law to perform its regulatory duties.
Big words, official words, clichés, lies, it's just ridiculous!
The General Post Office not only has poor supervision, but also directs and makes up some figures to fool the people.