On March 29, the new model SU7 of Xiaomi Auto was officially launched, and its excellent performance and unique design quickly attracted wide attention from the market. The launch of the SU7 was undoubtedly a success, but while it was selling well, some consumers were asking questions about "deposit refunds" on the platform.
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In response to consumers' concerns and complaints, Xiaomi Auto responded quickly. They made it clear that consumers do have a 7-day refund period when they buy the SU7 without any questions. This means that within 7 days of paying the deposit, consumers can request a refund if they have any doubts about their purchase decision. However, once this period has passed, or the consumer voluntarily chooses to lock the vehicle configuration, the deposit will not be refunded. This is because once the vehicle configuration is locked, it will enter the production stage, and the configuration details can no longer be modified, so the deposit cannot be refunded.
In order to ensure that consumers can fully understand and understand these rules during the car purchase process, Xiaomi Auto emphasized that it has repeatedly reminded consumers to pay attention to the situation of "active lock orders cannot be refunded" during the car purchase process. In particular, when the consumer finally locks the configuration, the system will pop up a prompt window to remind the consumer to pay attention to the relevant rules.
Despite this, there are still some consumers who said that they did not pay attention to these prompts during the purchase process, resulting in the accidental locking of the order, and thus the deposit cannot be refunded. In response to the feedback from this part of consumers, Xiaomi Auto responded: it will listen carefully to customer needs and consider further optimizing the prompt method in the future car purchase process to ensure that consumers can more clearly understand and understand the relevant rules.
The non-refundable deposit rules have been clarified in advance
As a guarantee method expressly stipulated in the Civil Code, the seriousness and non-refundability of the deposit have been widely used in transaction scenarios such as car purchase and purchase. This is also the root cause of widespread heated discussions when some consumers found that the deposit could not be refunded after the Xiaomi Auto SU7 went on sale.
In this incident, Xiaomi cars were not unprepared. At the pre-order press conference, Xiaomi Auto has elaborated on the ordering method and deposit rules, striving to make every potential consumer understand the relevant regulations clearly and clearly. Not only that, but after the opening of the order, the Xiaomi Auto App has also set up a special reminder function to ensure that consumers can fully understand and think about the relevant rules before making a decision.
It can be said that Xiaomi Auto has fulfilled its obligation to remind and inform as an operator. Despite this, there are still some consumers who report that they have "locked the order by mistake". They said they didn't see an obvious prompt during the car purchase process, so the misoperation led to the order being locked and the deposit could not be refunded. This situation has left some consumers confused and dissatisfied, who believe that the car purchase process of the Xiaomi Auto app risks misleading consumers, thereby harming their rights and interests.
Netizens commented on a lesson for those who make trouble
Netizen comments pointed out that the possibility of "mistakenly locking the order" is very small, and they believe that adults should be responsible for their own behavior. They questioned the authenticity of a series of "misoperations" and believed that it was unlikely that the entire car purchase process would be completed inadvertently, including selecting the model, filling in the information, agreeing to the agreement, paying the deposit, etc. Some netizens believe that if you don't plan to buy, you shouldn't participate in the order, and the non-refundable deposit is a legal and reasonable provision.
Netizen comments mentioned that it may be that some competitors deliberately fooled and ridiculed Xiaomi cars by paying a deposit first and then unsubscribing. However, these competitors did not understand the rules, which led to problems in refunding the deposit, and in the end, they were clever and mistaken and reaped the consequences. Netizens thought that this behavior was self-inflicted, and jokingly called it a "vicious business war".
Tips
We should look at this farce rationally. Xiaomi Auto has made a clear statement on the deposit policy and has made several reminders in the car purchase process. Consumers should carefully read and understand the relevant rules during the purchase process to ensure that their rights and interests are protected. At the same time, Xiaomi Auto should also continue to pay attention to consumer feedback and opinions, continuously optimize its products and services, and improve consumers' car buying experience.
Finally, we would also like to remind consumers that when buying a car or making other large-scale purchases, they must fully understand the relevant policies and regulations to avoid unnecessary disputes and losses due to misunderstanding or negligence.