【Decentralization, management and service】Household administration warms people's hearts and the service is upgraded again

"Comrade policeman, I accidentally lost my ID card after getting off the train, can you help me report the loss as soon as possible, I am afraid that criminals will use my ID card to do bad things. ”

On March 27, Ms. Yang, who had just arrived in Yuli County to work, hurriedly went to the public security window of the government service center to apply for an ID card. Ms. Yang anxiously told the police at the window that it was her first time to go out to work, and she accidentally lost her ID card on the train, and because the construction period was about to begin, Ms. Yang was very worried that her ID card would be used by others, and that her personal and property safety would be threatened. The police at the window immediately comforted Ms. Yang and handled the ID card loss report business and ID card replacement business for her, and solved the difficulties for the masses with practical actions, which was well received by Ms. Yang.

On March 28, 2024, the police working at the entry and exit window of the Yuli County Government Affairs Service Center saw an elderly man stopping in front of the counter and immediately stepped forward to receive him warmly. Through inquiry, I learned that Uncle Chen is 77 years old this year, his daughter lives in Shenzhen, and the old man's family wants to travel to Hong Kong, so they came to the entry and exit window to apply for relevant documents.

After learning of the situation, the police immediately opened a "green channel" for the elderly and provided guidance services throughout the process. In the face of the elderly's questions, the police working at the window always answered patiently, and the warm reception gradually relaxed the elderly. Self-service photography, information collection, cash collection, and certificate delivery, under the guidance of the police working at the window, the documents were quickly and successfully accepted. The simple Uncle Chen said with a smile: "I'm old, and I don't know a word, I usually do something can make it difficult for me, I met you today, I really thank you, your service is so good, thank you!" Students and other people in need to provide more high-quality and efficient services.

Source: Public Security Brigade, Exit and Entry Management Brigade Editor: Guo Yingying Editor: Zhu Tao Review: Li Xinan Final Review: Sai Jinfeng