Choosing a beautiful number to enhance the corporate image: the charm of 400 calls

The Mobile 400 service is a communication service tailored for China Mobile's enterprise customers. The service makes full use of intelligent network technology to provide enterprises with a nationwide unified access number, that is, numbers starting with 400. When a customer dials this 400 number, the call is intelligently forwarded to a pre-set destination number set by the company, which is usually the company's customer service hotline or other important service line.

Business characteristics

1. Callee and callee share payment: The mobile 400 service adopts the callee sharing payment model, that is, the caller bears the local call access fee, and the callee (i.e., the enterprise party) bears the answering fee of all incoming calls. This payment model effectively reduces the burden of communication costs on enterprises.
2. National unified number: The 400 number obtained by the enterprise is the only number nationwide, which enhances the brand image and uniformity of the enterprise. No matter where the customer is, simply dial this unique number to connect with the business.
3. Intelligent routing: According to the needs and settings of enterprises, the mobile 400 service can implement the intelligent routing function, intelligently assigning incoming calls from different regions to different destination numbers, ensuring that customers can be quickly connected and receive timely services.
4. SMS service: For the first time in China, the mobile 400 service has realized the SMS service unified with the voice number, providing a more convenient and efficient interactive platform between enterprises and customers. Businesses can send notifications, promotions, and more to customers through SMS, and customers can also interact with businesses through SMS.
5. Rich functions: In addition to the basic voice function and SMS function, the Mobile 400 service also provides business statistics to help enterprises understand and analyze key information such as customer call behavior and traffic volume, and provide support for enterprise decision-making.
6. Self-service website: Group customers can use the mobile 400 self-service website for convenient services such as function setting, business statistics and SMS sending. This greatly simplifies the operation process of the enterprise and improves the work efficiency.

Business value

The Mobile 400 service not only improves the communication efficiency and service quality of enterprises, but also provides more possibilities for the interaction between enterprises and customers through functions such as intelligent routing and SMS services. At the same time, through the business statistics function, enterprises can better understand customer needs and market trends, and provide strong support for strategic decision-making.

Applicable scenarios

Mobile 400 services are suitable for all types of businesses, especially those that need to provide customer service, pre-sales consulting, or after-sales support across the country. For example, e-commerce platforms, financial institutions, logistics companies, educational institutions, etc., can improve service levels and customer satisfaction through Mobile 400 services.

To sum up, the mobile 400 service is a feature-rich and valuable enterprise communication service, which can help enterprises stand out in the fierce market competition and improve brand image and service quality.