Citizens pick up parcels at express lockers
Quanzhou.com, March 28 (Financial Media Reporter Wang Jinzhi, Intern Chen Shuxian, Ji Jinwen, Text/Picture) "Don't say that everything is delivered to the door, just say that I have to call hundreds every day." Mr. Wu, the courier, said. From March 1, the newly revised "Express Market Management Measures" was officially implemented. The reporter visited and found that the workload of some couriers has increased, and some couriers have not been delivered to their doors.
Couriers Some people have little impact and some people have an increased workload
"Hello, your courier has arrived, I'm at your doorstep. "Yesterday, the courier Mr. Wu dialed the phone again at the customer's doorstep. "I will deliver this customer to the door when he is at home, but some customers work the morning or evening shift and are very disgusted by our phone calls. "This situation also makes it difficult for us to deliver couriers." ”
"The new regulations don't have much impact on us, and home delivery is something that the company has already had. Mr. Wu said that the implementation of the new regulations has not had much impact on the delivery staff of most SF Express companies, but the number of phone calls has increased. "One day I made three or four hundred phone calls and my throat hurt terribly. Mr. Wu said that some peers reported that due to too many calls to send couriers, and the problem of mobile phones being blocked, they had to go to the business hall to recover, which was very troublesome.
In addition, couriers such as Jingdong and Tmall supermarkets have also said that the implementation of the new regulations is to standardize the service standards of the express delivery industry, and they have been practicing these standards and have not had much impact on them.
"We can't do every courier delivered to the door, a day to send up to 300-400 pieces, if everyone calls, the daily courier is simply impossible to deliver. Yunda's courier said that he could not fully carry out his work in accordance with the requirements of the new regulations. "Now it's basically the same as before, if there is no special note on the express to deliver to the door, we will basically put the express in the post station and the express locker, so as not to lose the piece. ”
Mr. Huang, a courier at Zhongtong, told reporters that after the release of the new regulations, the workload has not only doubled, but also the problems that have come with it have increased frequently. "Each of our courier companies has different pricing for the delivery of parts, and we rely on 'winning by volume' when we run express delivery, and the more we send, the more we earn. In addition, the company also has time requirements for our express delivery. After the new regulations were issued, we had to spend a lot of time calling customers, and not every customer could answer the phone. A phone call averages one minute, and we simply don't have time to deliver the delivery. "Mr. Huang has a headache for the release of the new regulations. It is simply impossible for a courier to deliver 300 parcels to your door in one day.
In addition, some couriers also reflected on the impact of "problem pieces": "We are very afraid of encountering problem pieces, such as lost, damaged, rejected, and need to be returned to the express, which are all problem pieces." Every time I deal with these issues, it takes me a lot of time, and if I don't deal with them properly, I am likely to be complained. Once the courier is complained, he will be fined, and the work of these days will be in vain. Mr. Ni of Best Express said that some stranded couriers who could not make a phone call not only prevented him from getting the delivery fee, but also had to run back and forth many times. "Less money and more work, work is very difficult. Mr. Ni said.
Post station users are accustomed to picking up and can also be delivered to the door if needed
"Most of the residents go out to work, and it is not convenient to receive express delivery if they are delivered to the door, so they are basically more placed in the post station, which is close to the post station, and can be taken directly after work. Ms. Li, the person in charge of the rookie post station in a small area in the urban area, said that since the implementation of the new regulations, there has been no significant change in the access of post station express. The vast majority of express mail is not delivered to the door, because most of the residents go out to work, the courier can not pick up the parcel immediately during most of the time when delivery, placed at the door, once the express is lost, the relevant responsibilities are difficult to clarify, most people still choose to place the items at the post station.
In addition, the needs of a small number of users who require home delivery can also be met. "Now we will pay more attention to the service of users, such as some elderly or pregnant women, they may not be convenient to pick up, or ask us to send it upstairs, you can also take it directly to the home. Ms. Li said. It can be seen that the implementation of the new regulations is also closely related to the issue of user habits.
The public has great expectations, but the effect is not obvious
"Except for SF Express and JD.com's express delivery, I didn't receive a call from the courier for other couriers, and many times I still use the Hive Nest Express cabinet to pick up the parcel. Ms. Lin, who lives in Xiangyuan Road, Fengze District, said that this month's delivery is still the same as usual, and she has not received a call from the door, and the express delivery is either placed at the door of the house by the courier, or she goes to the express cabinet to pick up the parcel after receiving the text message.
"I don't want to put it in the express locker, but since I filled in the address here, some of the express delivery has been put in the express locker by default, sometimes I miss the text message, and I have to pay a detention fee ranging from 1 yuan to 3 yuan to pick up the express. Ms. Chen, a citizen, admitted to reporters that she has great expectations for the implementation of the new regulations, but the effect has not been significant so far.
It is worth mentioning that on the first day of the implementation of the new express delivery regulations, some institutions conducted a survey on the user's parcel receipt, and the results showed that as many as 30% of the users chose to refuse the package. The survey shows that users mainly complain about two aspects: delivery time and service quality. After the implementation of the new regulations, the processing speed of some express companies has slowed down significantly, and the delivery time has also been significantly extended. This has left users anxious and dissatisfied. In addition, the service attitude of the courier has also been questioned, and some users even broke the news that they have encountered bad attitudes and rough words.
The association shall deliver the boxes in accordance with the agreed manner and obtain consent before entering the station
The new regulations stipulate that enterprises engaged in express delivery business shall not confirm the receipt of express mail on behalf of the user without the consent of the user, shall not deliver express mail to intelligent express boxes, express service stations and other express terminal service facilities without authorization, and shall not throw or trample on express mail. If there is a violation, a warning or a notice of criticism may be given, and a fine of up to 10,000 yuan may be imposed, and if the circumstances are serious, a fine of between 10,000 and 30,000 yuan shall be imposed.
For whether the express delivery can only be delivered door-to-door, Ding Hongtao, director of the legal affairs department of the China Express Association, said that the express service is a civil performance behavior, whether it is door-to-door delivery or delivery to the express station, smart express box, as long as the express delivery company and the user reach a consensus, it is okay. Article 28 of the new regulations does not require door-to-door delivery, but in view of the situation that often occurs in practice to deliver express mail to express stations and smart express boxes without the consent of users, express delivery companies are required to improve their awareness of performance, deliver in accordance with the agreed manner, and obtain the consent of users before dropping boxes into the station.
Editor in charge: Lin Rong