Hedong District regards "doing one thing efficiently" as an important starting point for optimizing government services and improving administrative efficiency, focusing on the hot spots, difficulties and pain points reflected by the masses and enterprises, further optimizing the service process, streamlining service materials, improving service efficiency, and promoting the quality and efficiency of government services in depth, and continuously improving the convenience and satisfaction of the masses.
Walking into the new government service center of Hedong District, the brand-new "wisdom island" area, the carefully "layout" service window, and the fast service efficiency made Liu Qingzhen, who came to apply for a business license, feel very satisfied.
"As soon as we entered the gate, the staff was triaged, and it was very fast to apply for a business license at our window. The staff also told us that if we wanted to report by ourselves, we could go to the self-help area, and there were staff on site to guide us through it. After entering, you can also see the convenient windows of natural gas and buses when passing by, which feels very convenient. The environment of the hall is also very clean and bright, and the configuration of the windows feels more reasonable. Citizen Liu Qingzhen said happily.
From the initial consultation to diversion, and then to the combination of manual handling and 24-hour self-service processing, the intelligent construction of the new center has made the application of government services in the whole region, all time, the whole process, informatization and intelligent means "no longer a dream".
Pang Xingquan, deputy director of the Hedong District Government Affairs Service Center, introduced: "During the construction of the new hall, a new smart island area was created, and various smart equipment was set up to provide various smart services for the enterprise masses, as well as various help agency services. At the same time, we have added a variety of form-filling machines in the new hall, such as vertical inquiry machines, publicity vertical screens, floor guidance machines, and call machines. ”
Focusing on the continuous optimization of the business environment, Hedong District has launched the reform of "1+N cancellation package", with the cancellation of "1" business license as the core, and the synchronous cancellation of "N" access permits, and the departments involved will claim and classify them one by one within the promised time limit, complete the cross-departmental license merger, and build a convenient and efficient collaborative cancellation mechanism. At the same time, we focus on high-frequency service matters of enterprises, and promote the optimization of service processes and experience improvement by carrying out work such as "I accompany the masses through the process" and "government service experience staff".
Pang Xingquan, deputy director of the Hedong District Government Affairs Service Center, said: "In order to continuously optimize the business environment and improve the quality and efficiency of government services, we have added two enterprise meeting rooms in our new center, one is an enterprise service center, and the other is a key project service center. ”
It is understood that the new government service center was completed and put into use in February this year, of which, with a construction area of more than 12,000 square meters, with online services, administrative approval, medical insurance, human resources and social security, real estate registration, provident fund and other nine sub-field service areas, 97 windows, 32 administrative institutions and service units, 1,281 items.
[Hedong financial media reporter Zhang Shengquan]