With the increasing popularity of the online video local life market, e-commerce shopping has become one of the main ways for many consumers to shop. As a brick-and-mortar merchant, they also want to use this platform to drive traffic to their stores and increase sales revenue. Due to the unfamiliarity with the rules of the platform, some merchants choose to be assisted by an agency company, which derives a number of agency companies, of course, they also need to pay a certain fee.
A few days ago, Ms. Wei, a main electronic product shopkeeper in Ankang City, encountered a bad thing, in January this year, in Ankang Quanzhi Tasting Information Technology Co., Ltd. (hereinafter referred to as "Quanzhi Company") paid 2500 yuan to certify the blue V, opened the promotion store, opened for several months without success, and repeatedly urged to fail to propose a refund, but the other party delayed again and again for various reasons.
Merchant: Spent 2,500 yuan to open a promotion store, but the refund was delayed after several months
Ms. Wei said: "On January 3 this year, a man surnamed Luo claimed that he could do Blue V certification for individual businesses and open a promotion store. Considering that it could add a sales channel, he paid 2,500 yuan to handle these businesses under his persuasion, but after the Blue V certification, there was no next step. ”
The reporter saw that Ms. Wei's enterprise certification blue V certification was handled and approved by the platform on January 11 this year, but the agreed promotion store was not opened. According to the chat records provided by Ms. Wei with the person in charge of the company, if you want to get a refund, you will write an application letter according to the requirements: I and on January 1, 2024, I applied to open an enterprise account and open a promotion store, paid a deposit of 2,500 yuan, and could not complete the operation due to personal reasons, applied for a refund, and any problems in the later stage have nothing to do with the platform.
"At that time, only a receipt was issued after the payment was made, and no written contract was signed. When it was handled, it was promised that it could be done in three days, but the promotion store has not been opened so far. After many urgings, I asked for a refund and cooperated with the other party to go through the corresponding procedures, but they always refused to return for various reasons, and I felt cheated. Ms. Wei said.
Quanzhi Company: The reason for not opening it is because the merchant regrets it, and the refund will take time and can be sued
Luo Ketao of Ankang Quanzhi Tasting Information Technology Co., Ltd. said: "Our agreement is very clear, and if there is any dispute, you can sue. The enterprise number certification has been passed, and then it will be given to open a promotion store, the official needs to review, it takes time, during this period, the other party has to do it for a while for various reasons, and we don't know whether to return it or not. ”
At the same time, he said that, first, the merchant has certified Blue V, and the promotion store will be opened in the future. After that, the merchant said that he couldn't wait and didn't do it, so he could apply for a refund, and he would get it for a while, back and forth. Second, also communicate with the merchant, the refund needs a process, for which the communication between the two parties is very poor, the deduction must also be deducted, the refund will also be refunded, and it will take 7 working days to wait. But the other party's request is to immediately return or open, for which they also reported to the police, and if they can, they can wait, and if they can't, they will sue and the court will judge them.
Zhao Liangshan, a senior partner of Shaanxi Hengda Law Firm and a well-known public interest lawyer, said:
According to Luo Ketao of Quanzhi Company, the Douyin enterprise account certification has been passed, and then the Douyin store will be opened, which shows that the Douyin store has not yet been opened, but if the two parties have not signed a written contract, then whether the 2,500 yuan charged by Quanzhi Company is a deposit will directly affect how much the refund is. If it is a deposit, then because the opening of the Douyin store has not been completed, that is, the promise has not been fulfilled, and Quanzhi Company should refund it in full. However, if the 2,500 yuan is not a security deposit, but is only generally understood as the cost of opening a Douyin store, then because Quanzhi Company has paid some labor services before opening a Douyin store, such as certifying the Douyin enterprise account, etc., in view of this, Quanzhi Company can refund the corresponding fees after deducting a part of the reasonable expenses.
Zhao Liangshan said that in the absence of a written contract, perhaps Quanzhi and Ms. Wei would fall into a strange Rashomon, but in any case, Ms. Wei had submitted a refund application in accordance with Quanzhi's request, and this behavior from Quanzhi Company showed that Quanzhi Company also acquiesced to Ms. Wei's request for a refund.
Zhao Liangshan suggested that Quanzhi Company should try its best to negotiate with Ms. Wei to deal with it, not to lose big because of small profits, and not to damage its corporate image and reputation because of a small profit. If the negotiation between the two parties fails, even if there is no written contract between the two parties, because WeChat chat records are also a kind of evidence, Ms. Wei can still sue with WeChat chat records in hand to protect her legitimate rights and interests.
Huashang Daily reporter Chen Yonghui edited by Wen Weicheng and Liu Qing