#公文写作指导#
Advanced materials of a certain unit
First, focus on standardizing services and innovate service mechanisms
The first is to adhere to the principle of "doing things according to law and pragmatically benefiting the people", strictly require the promotion of window services, and carry out the "five bright" activities of "bright identity, bright responsibilities, bright commitments, bright standards, and bright processes", and constantly improve the management systems such as the first question responsibility system, the chief representative system, the time-limited handling system, the one-time notification system and the information disclosure system, strengthen the standardization of window services, strive to improve the quality of services for the people, and truly set up a "connecting bridge" between the window units and the masses, shorten the distance of serving the people, and solve the problem of handling the masses pain points, difficulties, and blocking points". The second is to strengthen the construction of work style and work style, carry out the special action of "solving people's worries and changing work style", streamline certification materials, reduce certificates to facilitate the people, optimize the work process, and create a good business environment.
Second, to train the team as the starting point to improve the quality of service
Create a "high-quality, efficient, honest and harmonious" work goal, and strive to establish a "politically competent, professional, upright, disciplined, morally noble" workforce. First, we should always put the theoretical and professional study Xi in a prominent position, hold regular internal training meetings, study the spirit of the Xi document, exchange Xi and experience, concentrate on solving the outstanding problems existing in the work, and continuously improve the ideological, political, and professional level of cadres and workers through multi-form, multi-angle, and multi-level centralized training and education activities. The second is to require the staff of the unit to standardize the service language, serve the people enthusiastically, solve the people's problems sincerely, and communicate with the masses to achieve "more initiative, more enthusiasm, more care, more greetings", anxious for the masses, for the masses to seek, do what the masses want, to achieve the "sincere reception zero distance, sincere service zero error, sincere service zero complaints" work effect, highlighting humanistic care. The third is to carry out clean government education on a regular basis, build a solid ability for employees of units to resist corruption and prevent degeneration, and ensure that employees of units are "able to do things, get things done, and do not have accidents".
III. Rely on the openness of government affairs to establish a strong image of creditworthiness
Establish a "new, high-quality, and efficient" service platform, and do a good job in service work in an "open, fair, just and transparent" manner. Adopt the forms of distributing publicity materials, posting slogans, setting up consultation desks and open government affairs columns, and releasing work information to the network media, etc., to publicize and disclose various Huimin policies in an all-round way, improve the public's awareness and sense of identity of Huimin policies, and achieve "Huimin policy disclosure, job responsibility disclosure, handling procedure disclosure, service standard disclosure, cash policy disclosure, work discipline disclosure, supervision telephone disclosure", through the vigorous promotion of "sunshine operation, full service" Prevent black-box operations, so that the establishment of creditworthiness in units is implemented, and effectively increase the satisfaction rate of the masses.
A hard work, a harvest, a comfort. Through the solid development of excellence work, the service awareness of the employees of the unit has been significantly enhanced, the working methods have been significantly improved, and the work efficiency has been significantly improved, and the work of the unit has achieved new development, new breakthroughs and new results, which has been well received by the masses and established a good image of the unit.