Originally, I had a happy meal on Chinese New Year's Eve, half of the furnace exploded, and the merchants shirked their responsibilities in various ways, thinking that they were false, and the medical expenses were left to yourself, I don't know how this happened to fire fighting, food supervision?
- Parties
On January 7, in Shenzhen, Guangdong, a man released a surveillance video: the barbecue stove suddenly exploded, steam erupted, his girlfriend couldn't dodge, and his face and hands were burned!
The man said: A girl has burns on her face and hands, and there is a high probability that she will have a scar!
However, the merchant's approach made the man very chilling, he said: "(The merchant) pulled an insurance claim into the group, dropped a sentence to treat first, and felt like he was going to slander them, and he didn't speak for three or four days!"
The man was very angry and left a message with a broken attitude: You can keep the medical expenses to yourself, I don't know how to live with fire and food supervision?
Chinese New Year's Eve, which was supposed to be a night of laughter and warmth, turned a celebration into a horror due to a sudden explosion of the stove.
"There are unforeseen circumstances in the sky, and people have good and bad luck", this famous saying of the ancients can just describe the experience of this couple.
In daily life, it is difficult for people to predict when and where accidents will occur, but when they do, how to deal with and solve them is particularly important.
For merchants, in the face of such emergencies, the first priority is to ensure the personal safety of customers and provide necessary medical assistance in a timely manner.
In this process, any shirking of responsibility or evasion of the important may exacerbate the conflict between the two parties and cause irreversible damage to the reputation of the merchant.
Merchants should first admit their mistakes and take responsibility.
This is not only a moral responsibility, but also the cornerstone of the long-term development of the enterprise. Second, actively communicate with victims, provide necessary compensation and assistance, and demonstrate the sincerity and goodwill of the enterprise. At the same time, businesses should also take the initiative to cooperate with the investigation of relevant departments, find out the cause of the accident, strengthen safety management, and prevent the recurrence of similar incidents.
For victims, seeking medical assistance in a timely manner is a top priority. In this process, if the merchant has a negative attitude and shirks responsibility, the victim can protect his rights and interests through legal channels. At the same time, for injuries that may leave scars, such as burns, victims can consider seeking insurance claims.
In the aftermath of an accident, communication between the merchant and the victim is particularly crucial.
Both parties should remain calm, rational, and resolve issues through effective communication. For merchants, a sincere apology, reasonable compensation, and positive improvement measures can help alleviate conflict and rebuild trust.
In this barbecue restaurant accident, we should not only focus on the resolution of individual cases, but also think about how to improve the safety standards of the entire industry. Government regulators should also step up inspections to ensure that the rights and interests of consumers are effectively protected. Only in this way can we work together to create a safe and harmonious consumption environment.
Of course, some people think: It may be the sky-high asking price of 100,000 or hundreds of thousands for a young couple, and the merchant prevaricates?
Do you believe it?
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