Recently, Taobao and JD.com have followed up with Pinduoduo's refund-only method.
To put it simply, it is to apply for a refund from the platform, but the goods do not need to be returned.
Refund-only is intended to crack down on bad merchants. Let those false publicity, wrong goods, fake and shoddy, exaggerated product merchants feel pressure, in order to improve product quality.
Another practical significance of only refunds is that the price of products on the Pinduoduo platform is low, and the cost of round-trip shipping may be worth more than half of the value of the goods, and it is not cost-effective to return to the merchant. When many merchants encounter similar situations, they generally take the initiative to ask for no return.
This kind of operation, which was originally convenient for both parties, once forced by the platform, lost its original flexible space, began to be distorted and deformed, and was even suspected of violating the law.
The Law on the Protection of Consumer Rights and Interests stipulates that if there is any problem with the product and the consumer needs to return the product, the product must be returned to the merchant and then the claim must be settled. Of course, if the merchant voluntarily gives up the ownership of the goods, it is another matter.
It can be seen here that the law does not give the platform the right to dispose of the merchant's goods privately.
Since all three platforms allowed refund-only, there have been a lot of cases of merchants being prostituted for no reason.
Inertial NF consumers from all walks of life began to show their magic powers, and they looked ugly.
After eating the crystal phoenix feet, some consumers claimed that they had eaten chicken feet, not phoenix feet, and refunded them directly.
There are also products purchased by consumers half a year ago, without any communication with the merchant, and refunded directly.
If this trend of white prostitution continues, a large number of small and medium-sized sellers will go bankrupt, causing the already difficult commodity circulation system to be wiped out, and ultimately harming the interests of the whole society.
Unscrupulous businesses should be handed over to the legal system to deal with, rather than platforms privately giving consumers the power to kill each other.
If you can't do it, you can still close the store, and you can't assign the mistakes made by bad merchants to the entire platform merchants to share them evenly. This is the irresponsible behavior of the platform lying flat.
We call on the industrial and commercial administrative agencies to intervene and promptly correct this extreme method of overkill.