It is understood that recently, a netizen bought two pairs of girls' jeans in a store "Baby Children's House" on the Pinduoduo platform, but after receiving the goods, he found that it was a three-no product, and there was no manufacturer name, factory address, product certificate and other information. This behavior violates Article 27 of the Product Quality Law of the People's Republic of China. What's even more shocking is that the merchant has sold a total of 200,000 products on the Pinduoduo platform. According to Article 140 of the Criminal Law of the People's Republic of China, the sale of substandard products with a profit of more than 50,000 yuan will bear criminal liability, so the merchant not only violates the product quality law, but also may violate the criminal law.
The consumer immediately called the 12345 complaint number of the Chengdu business license registration place, but the Chengdu Qingbaijiang District Municipal Supervision Bureau informed that the merchant could not be found, and the phone number on the return address could not be contacted. According to Article 55 of the Law of the People's Republic of China on the Protection of Consumer Rights and Interests, if a business operator commits fraud, he or she may be entitled to a refund of one and three compensations, and a compensation of 500 yuan for less than 500 yuan.
At the same time, the Pinduoduo platform did not say anything about the matter. Although its customer service has repeatedly emphasized that it cannot tolerate three-no products, shortages, shoddy products and fakes, in fact, there are still a large number of non-compliant products such as three-nos, fakes, and shortages on the platform. These merchants selling illegal products have seriously infringed on the legitimate rights and interests of consumers.
In such cases, consumers can't help but ask, who will protect the legitimate rights and interests of consumers on the Pinduoduo platform? Why has no relevant department punished Pinduoduo or shut down the platform? Why can Pinduoduo continue to sell fakes, three-nil products, and non-compliant products, while the legitimate rights and interests of consumers are ignored?
In fact, Pinduoduo is the largest social e-commerce platform in China, with more than 400 million users. With such a huge user group, there are many small businesses that make profits quickly at the expense of consumer rights and interests in order to chase profits. In addition, there are also deficiencies in the review system and supervision mechanism of the Pinduoduo platform, which allows these illegal merchants to breed and spread.
Therefore, who will protect the legitimate rights and interests of consumers has become a very important issue. First of all, the Pinduoduo platform should strengthen the review and supervision of products, severely crack down on merchants who sell counterfeit and three-no products, and investigate their legal responsibilities. In addition, the relevant regulatory authorities should also strictly supervise Pinduoduo to ensure that the products on the platform meet quality standards, and focus on cracking down on illegal merchants.
At the same time, consumers should also enhance their awareness of prevention, choose reputable and reputable merchants in the shopping process, do not easily believe in low-priced goods, and carefully check the relevant information of the product after purchase, and complain in time when problems are found.
Only by working together between platforms, regulators and consumers can we protect the legitimate rights and interests of consumers and build a good e-commerce environment. Pinduoduo and other e-commerce platforms should be aware that it is their responsibility and obligation to protect the rights and interests of consumers, and only by doing a good job in this area can they develop in the long run.