Recently, on a platform, a Baidu employee broke the news that the things he bought in Jingdong Africa were actually shipped by Pinduoduo. In this regard, the well-known big V "Commander of the Pot Head" said: Baidu employees posted that buying things on Jingdong is shipped by Pinduoduo, is this to be funny? Can JD.com still play like this now, it's better to directly fight more.
Baidu employees broke the news as follows:
Jingdong brothers, please ask for something, the things I bought in Jingdong Africa are actually sent from Pinduoduo, and the express bill also writes "My store only sells in Pinduoduo, you were made the difference by scalpers", this is a special murderous heart, now Jingdong has become like this?
The latest news, after the complaint, the product has been removed from the merchant, but only this one product is removed, and it can continue to be deceived.
Some netizens commented on this:
Jingdong store does not stock up, after receiving the order and buying it on the eve and sending it to you, the store tearfully earns the hard fee of placing an order, Dongge tears to earn a commission, you tearfully vein.
There is no source of gameplay, it is very normal, we have to learn it after we are laid off at the age of 35.
However, the goods received by Jingdong were shipped from Pinduoduo, which has long been the case. Previously, Zhejiang Online had reported on this matter.
Further reading:
The goods received by Jingdong were sent from Pinduoduo? The price difference between different platforms exceeded 250 yuan
Zhejiang Online, February 10 (Reporter Chen Lei) It is clear that the order was placed from the Jingdong platform, but the express delivery received showed that it was delivered by stores on other e-commerce platforms, have you ever had a similar experience? Recently, citizen Ms. Zhou reflected her bad shopping experience through the "online explosion" column of Zhejiang Online WeChat public account. What made her even bigger was that when she learned that the goods were not shipped by JD.com, Ms. Zhou applied for a return and found the store's customer service for a refund 6 times, but the process was not solved, and finally she was able to successfully refund with the help of Zhejiang online reporters.
The difference between the order price and the price of the received goods is more than 250 yuan
After the consumer returned the goods, he asked the customer service 6 times and still did not get a refund
On December 24 last year, Ms. Zhou from Ningbo purchased three bathroom supplies at an industrial products franchise store on the Jingdong platform, spending a total of 368 yuan. After receiving the package, Ms. Zhou found that something was wrong, "It stands to reason that I bought it in the same store, and I should have sent one package to me, but they sent it to me according to one product and one courier." Ms. Zhou said that she only received two of these three items, and what made her even more angry was that the sender's store shown on the parcel delivery note was not the one she ordered, and there was a clear sign at the bottom left to remind her: Our store is only sold in Pinduoduo, and you have been made the difference by scalpers.
For such a courier, Ms. Zhou could not accept it, she originally placed an order for the quality of goods on the Jingdong platform, and finally not only changed the platform and store delivery, but also the "Jiumu" brand that was originally placed on the order became an unknown brand. Ms. Zhou applied for a return refund on January 1 this year, but what she did not expect was that she could not get a refund for more than a month after that, because the merchant did not agree to return the goods.
On January 1, Ms. Zhou applied for a return photo provided by the interviewee
"I also went to customer service in the middle, and every time they said they would report on the situation, but in the end there was no news." Ms. Zhou has found the customer service of the store 6 times, and the answers she got are "I ask first", "I urge to verify and deal with it as soon as possible", "This side will be as soon as possible", which made Ms. Zhou very angry, "After applying for a refund on other platforms, the money will be automatically returned, and this time it has not been returned to me for more than a month." Ms. Zhou said that many things in her family were bought on JD.com, and the occurrence of this incident made her question mark the reliability of the platform.
Ms. Zhou has found customer service 6 times without success Photo provided by interviewee
In addition to the inconsistency between the platform and the shipping store, Ms. Zhou found that the prices of the products purchased on the two platforms were also very different. According to the information on the parcel delivery note received by Ms. Zhou, the Zhejiang online reporter found the actual delivery store of the goods, and found that the store description of the same product and the name of the product purchased by Ms. Zhou were only different from the word "Jiumu" in front of it, and the goods purchased by Ms. Zhou could be found in the same model. But for the same bath towel holder, the price of the Jingdong store product ordered by Ms. Zhou is 217 yuan, and the price of the same product received is only 54 yuan, the difference is more than 150 yuan, and the difference between the other two products is about 80 yuan and 120 yuan respectively. Because Ms. Zhou used red envelopes and other discounts, the actual price difference of the products was narrowed, but compared with the total price of about 100 yuan for the three products in Pinduoduo store, the overall price difference between the two products is still more than 250 yuan.
Comparison of product prices of products purchased by Ms. Zhou on two platforms Photo courtesy of interviewee
Many consumers said that they encountered the platform to earn the difference How to protect their rights in such situations?
Not only Ms. Zhou has such a shopping experience, Zhejiang online reporters found on social platforms that since 2021, consumers have continuously complained online about encountering orders placed by Jingdong and shipped by other platforms, accompanied by the phenomenon of price difference between the two platforms. On a consumer complaint platform, a number of consumers said that they encountered such a situation, and said that Jingdong customer service could not be contacted, and asked for a return and refund.
Zhejiang online reporter noticed that some netizens had previously reported such phenomena to the merchant, and after a netizen explained the situation to the merchant, the reply was that the merchant had stores on multiple platforms and could apply for a price difference. There are also consumers who receive the logistics information of the actual delivery store and find that the price difference between the two platforms is half, questioning the merchant to earn its difference, the explanation of this merchant is that the store is a dealer, the manufacturer directly delivers, and the manufacturer cooperates with more merchants. Zhejiang online reporters also tried to contact the store that shipped to Ms. Zhou, and the customer service said that they did not open a store on the Jingdong platform, and if there was a problem, they should find an order platform.
Many consumers, including Ms. Zhou, have questioned that the same product is sold on different platforms and priced differently by changing the "vest" to make consumers feel deceived.
Complaints from consumers on a complaint platform
Regarding Ms. Zhou's experience, Zhejiang Online reporters contacted the relevant staff of the Jingdong platform for feedback, and provided the order number to the staff with Ms. Zhou's consent. The staff said that after receiving customer complaints, the JD.com platform launched a verification of the merchant. According to the merchant's feedback, due to the merchant's use of cooperative cloud warehouse delivery, due to the negligence of the biller, the wrong use of other face sheets in the cloud warehouse for printing, the merchant also issued a written processing notice. "We are still in the process of verifying the relevant situation, if the investigation finds that the merchant does have a violation problem, we will punish the customer in accordance with the rules of the platform and give the customer a corresponding handling plan." The staff member said.
In addition, in situations like Ms. Zhou's, how can consumers protect their rights? On February 10, Zhejiang Online reporters consulted Liu Chunquan, partner of Shanghai Duan and Duan Law Firm and director of the Network Information Law Research Association of the China Law Society. Liu Chunquan analyzed that in such cases, it is crucial whether the items purchased by consumers are consistent with the items actually received. In this case, if Ms. Zhou placed an order with Jiumu brand products clearly written on the goods, but received unknown brand goods, this behavior constituted "consumer fraud". According to Article 55 of the Law of the People's Republic of China on the Protection of Rights and Interests of Consumers, where proprietors commit fraudulent acts in providing goods or services, they shall, at the request of consumers, increase the amount of compensation for the losses suffered, and the amount of compensation shall be three times the price of the goods purchased by consumers or the cost of receiving services; If the amount of the increased compensation is less than $500, it is $500. Where laws provide otherwise, follow those provisions.
"If the consumer buys item A, but the merchant sends item B, if the situation is true, the consumer can ask the merchant to refund one and pay three." Liu Chunquan said that from a legal point of view, the process of obtaining the source of goods by merchants has nothing to do with consumers, and there is currently no explicit law prohibiting merchants from earning this means of making the difference. However, for merchants, this is actually a sales act, and once risks occur in the transaction, merchants need to bear the responsibilities that the seller should bear according to law.
On February 10, according to Ms. Zhou's feedback, under the follow-up and communication of Zhejiang online reporters, as of press time, the Jingdong platform has coordinated merchants to reach an agreement with them on compensation, and Ms. Zhou's refund for more than a month late has also been obtained.