【Consumer Service Report I help if you have difficulties】
"Mr. Wei's experience is not unique"
Mr. Wei of Harbin told the consumer insurance platform that he purchased a Dongfeng Nissan sunshine car on the Uxin used car platform mortgage in 2019, and by April this year, the loan had been repaid and needed to be transferred. However, during the transfer process, the request made by the Uxin used car platform made him unacceptable.
According to Mr. Wei, according to the contract with the Uxin used car platform, the mortgage loan has been repaid by April 3 this year. In order to handle the transfer of the vehicle, Mr. Wei contacted the customer service of the Uxin used car platform several times during the period, informing him that he needed to show him the materials required for the transfer. However, the customer service of the Uxin used car platform asked Mr. Wei to pay a 500 yuan material management fee before mailing a motor vehicle registration certificate to Mr. Wei.
With the motor vehicle registration certificate in place, Mr. Wei also needs the Uxin used car platform to cooperate with the issuance of a business license and official seal to handle the transfer. Mr. Wei said that he later contacted the customer service of the Uxin used car platform again, hoping that the other party could cooperate with the transfer. However, the customer service of the Uxin used car platform said that only they could transfer the house on their behalf, and they needed Mr. Wei to pay a transfer fee of 2100 yuan. Mr. Wei felt that the behavior of Uxin used cars was a mandatory fee and could not be accepted.
In the contract provided by Mr. Wei, the special search reporter found that the contract for the transfer of ownership is as follows: Party A (Mr. Wei) needs to submit to Party B (Uxin used car) all the procedures required for the transfer of the vehicle, and cooperate in a timely manner to complete all the transfer procedures such as file promotion and settlement according to Party B's notice; all the expenses arising from the transfer and mortgage shall be borne by Party A.
According to the understanding of the terms of the contract, Mr. Wei believes that the terms only stipulate that he cooperates with the Uxin used car platform to handle the transfer procedures, and does not stipulate that the transfer must be handled by the Uxin used car platform.
In response to mr. Wei's feedback on the transfer of the agency, the special search reporter contacted the official customer service of Uxin used cars by phone. The staff said that the situation reflected by Mr. Wei still needs to be verified, and it is not possible to give a definitive answer at present.
It is understood that Mr. Wei's experience is not unique. During the 315 period this year, the City Express reporter reported that Mr. Cheng purchased a Fit through the Uxin used car mortgage in August 2019, and on February 10 this year, Mr. Cheng's repayment ended, and when he contacted customer service to handle the transfer, the other party said that he had to pay a transfer fee of 500 yuan and a purchase price of 1,000 yuan before he could mail the release materials. Mr. Cheng said that when he first bought the car, the staff of Uxin never mentioned that there were two fees, and promised to transfer the property for free and did not charge any fees.
According to car owners, Uxin used cars generally require mortgage buyers to pay two fees before release: 500 yuan release/transfer agency fee, and 1,000 yuan retention purchase price. And these two expenses, the owners of the car basically do not know before buying a car.
On the problems reflected by the owners, the special search reporter also interviewed Liao Minglei, a lawyer at Beijing Jingshi (Shenzhen) Law Firm.
Lawyer Liao believes that when consumers buy cars, they actually choose to buy cars on financial leasing, not ordinary mortgage purchases, that is, the financial leasing company of Uxin's second-hand car partner first purchases a car from the car seller according to the choice of the consumer, and then provides it to the consumer for use, and the consumer pays the rent. At this time, the vehicle transfer involves a secondary transfer, so it is necessary for Uxin used cars to assist in providing relevant business licenses, official seals and other materials.
According to the Law on the Protection of Consumer Rights and Interests, consumers have the right to request business operators to provide services based on different circumstances of services, such as the content and cost of services. Business operators shall also protect the lawful rights and interests of consumers, make truthful and clear replies, and at the same time must not use standard terms and other means to make provisions that are unfair or unreasonable to consumers, such as excluding or restricting consumer rights, reducing or exempting business operators' responsibilities, or increasing consumer liability. The entrustment contract between the consumer and Uxin used car did not stipulate the entrustment remuneration, but only mentioned the service fee in general in many places, and did not specify the specific content and amount. Among them, the transfer clause of the contract stipulates that the consumer should complete the transfer and mortgage registration procedures of the vehicle in a timely manner according to the instructions of the financial leasing company, and the specific instructions of the financial leasing company shall prevail, and the consumer has no objection to this, and all the expenses arising from the transfer, mortgage, etc. shall be borne by the consumer. The Uxin used car platform should remind consumers to pay attention to the cost of the service, the way of performance and other content that has a major interest in consumers, and explain it in accordance with the requirements of consumers, otherwise the validity of the standard terms is debatable, and consumers should also confirm the relevant cost details with the staff before signing the contract to avoid damage to their own rights and interests.
It is understood that the "Uxin Used Car" brand under Uxin Group is an e-commerce platform focusing on used car retail services, including both the B2B business that provides services for car dealers (formerly Uxin Auction) and the B2C business for individual consumers. On June 28, 2018, Uxin landed on the NASDAQ under the ticker symbol "UXIN".
(Note: The deadline for this article is April 26, 2022, due to the appropriate delay in the review process)