Over the years, GAC Toyota Highlander has always had a very good reputation among users, and leather durability is its biggest feature. So that once on the list of mid-size SUV sales, Highlander has also been the top seller for many years. However, in recent years, we can clearly feel the rapid development of independent brand new energy SUVs in technology. Highlander's market position is no longer what it once was.
Recently, we found that on the car quality network, the number of complaints from the new generation of Highlander users has soared. The number of complaints from users is even several times that of previous models. The focus of user complaints actually comes from Toyota's proud hybrid. What's going on here?
Figure note: The 2022 Toyota Highlander has accumulated 588 user complaints on the car quality network.
According to the complaints of the users of the car quality network, users generally reflect that the toyota Highlander engine oil has increased and the engine noise is large. Even the rearview mirrors sound differently, and the vehicle resonates. This hasn't happened on previous Highlander models.
【1】The new Highlander accelerates the hill and vibrates noisily!
The specific situation reflected by the owners is that the noise and vibration of the vehicle are too large during rapid acceleration or hill climbing, especially when the engine intervenes or accelerates sharply, the engine is noisy, and it is accompanied by the vibration of the accelerator pedal of the brake pedal. And there are also driving side door glass shaking amplitude is too large, considering the glass loose, the outer rearview mirror folding abnormal sound.
[2] 4S shop oil to deal with users
There are already many users who can't stand the problem of noise vibration and choose to go to the 4S shop for repairs. The 4S store is only oiled, the oil can be temporarily improved but can not be completely solved, after a period of time, the problem will still exist. Now most users report that 10 to 20 days after the lubricating oil has been applied, the problem will recur, which is obviously a quality problem.
[3] Toyota has been recalled in the United States at the end of 2021!
Toyota Highlander's noise problem is actually not only the case in China, but also in the United States. It's just that Toyota of the United States issued an announcement in December 21 for the owner of the free warranty replacement, but the domestic Highlander is obviously a long time older than the EVENING market in the United States, but it still produces the foreign defects intact.
Now some people think that it may be caused by defects in the rear of the engine, if the rear foot is indeed defective, the engine vibration suppression is insufficient, in addition to noise and vibration, it is likely to accelerate the aging of the fuselage, the original five years of the foot may be used for two or three years to replace. The role of the foot is to reduce engine vibration and noise, and the engine is mainly connected to the frame through the foot. At the end of 21, Toyota issued a technical service announcement in the United States, and the hybrid Highlander produced in 20-22 years may cause excessive noise in the engine due to the use of poor engine feet.
It has been almost half a year since Toyota issued an announcement in the United States, and I hope that Guangfeng can give us a solution for domestic Highlander owners as soon as possible. Completely solve the problem of Highlander engine noise and vibration.
In the comments section, we have also seen a particularly large number of Toyota Highlander owners complaining about the vibration of their cars. This has slowly fermented in the Chinese market. It is hoped that GAC Toyota will pay enough attention to this matter as soon as possible and recall it as soon as possible. Otherwise, with so many generations of Highlander models, the good reputation accumulated in the Chinese market will probably collapse.