Recently, the news that Apple did not send chargers was punished by a court in Brazil has aroused heated discussion. According to foreign media reports, a court in Goiânia, Brazil, ruled that Apple did not include a charging plug in the iPhone box, violating consumer protection laws and requiring compensation for an iPhone buyer 5,000 Brazilian reals (about 7,000 yuan).
According to Article 39 of Brazil's Consumer Protection Act (CDC), "collocation sales" is an abusive and prohibited practice in Brazil, so it is not allowed to sell mobile phones separately from charging plugs. In this case, Apple sold an iPhone model and charging plug separately to a consumer in the city of Goiânia, and was found guilty of paying the user 5,000 reais.
Image source: PAIXIN
Apple said in its defense that it was clear that the iPhone was not equipped with a charger and that it had removed the charger for environmental reasons. Apple said the decision to remove the charger from the iPhone 12 could save it 2 million tons of carbon emissions a year, or about 10 percent of Apple's annual emissions.
In this regard, many netizens said, "Apple's dismantling and selling of mobile phones and chargers is to increase consumer costs." "A mobile phone without a charger is equivalent to eating without chopsticks."
It is reported that since the release of the iPhone 12 series, Apple has no longer equipped consumers with chargers and headphones, and retained the USB cable, which has caused heated discussions.
For the punishment of not sending the charger by a Brazilian court, China Quality News Network (as a consumer) contacted Apple's official customer service. Apple customer service said that it did not receive similar related news. Foreign countries really don't know much, but there are no such cases in China at present.
Image source: PAIXIN
China Quality News Network pointed out that there are similar cases in China, apple was sued by college students from two places last year for not sending chargers. In this regard, Apple customer service said that consumers buy mobile phones, charger is the official iPhone official voluntary gift to consumers, gift or not gift is Apple's own decision. You can't say that if you don't send it, you will sue. Send something that Apple has the right to take back with reason. Apple customer service also stressed that, however, Apple took back (charger) at the same time, the price was also lowered. In order to apologize to every customer, Apple lowered the price, "the price can be bought several chargers." ”
Talking about why not to send a charger, Apple's official customer service said that because many customers' mobile phones may be abandoned in one or two years, "If we have a charger for each mobile phone, then after 5 years, there will be five or six chargers in the customer's home, which is wasteful." Apple does not bring a charger for environmental reasons, and the packaging box is also greatly reduced, all for energy saving and emission reduction.
In addition, China Quality News Network learned from Apple's official customer service that the iPhone 11, iPhone 12, iPhone 13 series products and iPhone SE currently on sale do not have a charger, and if a charger is required, it needs to pay an additional 149 yuan.
Source: China Quality News Network