Zhang Yan, a warm, generous and cheerful girl, from the moment she identified the concept of insurance, she firmly believed that she could break through her own world in the life insurance industry and would definitely be able to do this job. It is precisely because of such a newborn calf spirit that she is not afraid of tigers, she understands the industry faster than agents of the same age and is far ahead. When it comes to her achievements, the three words she mentions most frequently are: persistence, belief, and gratitude.
My story
In China, insurance is indeed a bizarre industry. But the industry is also getting better and better, and insurance is becoming increasingly important and recognized by more and more people.
The deepest impression should be my cousin's sudden coma hospitalization, cousin husband is the economic pillar of the family, after marriage the cousin has not worked, all the burdens are on the shoulders of the cousin,Sudden illness on our entire family is very big, my uncle appealed to the whole family to donate for him, but still can not make up for their family losses, the follow-up life is also very difficult, with his pre-illness financial ability to buy insurance is not a problem at all, is due to no consciousness, resulting in the disaster of the entire family, Therefore, I feel that this work is a great responsibility, so that more people have security is my unshirkable responsibility and obligation, although it is very difficult, but I will always persevere!
As an insurer, the purpose I respect is: not exaggerated, not biased, based on the interests of customers, professional as the help, and truly achieve high-quality, conscientious service!
Today we are honored to invite Zhang Yan to listen to her story
Zhang Yan, Ping An Life Insurance Company of China
motto
The harder you work, the luckier you get
Interlocutors
Editor: At present, the insurance industry is not fully accepted by the public, what is your original intention in insurance?
Zhang Yan: Let more people understand insurance and have protection
Editor: How do customers evaluate the quality of your service?
Zhang Yan: Professional, timely and efficient
Editor: For a job, what do you value most?
Yan Zhang: Income and development
Editor: If the insured buys insurance at your place, what kind of insurance services will you provide?
Zhang Yan: Do health management for customers in the early stage, if the customer cares and greets and assists in claims settlement after the customer is insured
Editor: Can you share, what kind of mentality do you usually have to go to the exhibition industry?
Yan Zhang: Helping clients plan family financial management
Editor: How do you deal with insurance solutions that you customize for your customers that don't align with your own ideas?
Zhang Yan: Respect the wishes of customers and expound objective facts
Editor: Do you have any work testimonials?
Zhang Yan: I can help people who do not have insurance awareness to have protection, and their hearts are extremely satisfied and they have a sense of accomplishment
Editor: Nowadays, the insurance industry is developing day by day, but there are still some people who don't know much, how do you usually introduce insurance to customers?
Zhang Yan: Starting from social security, we introduced insurance
Editor: Some people think that insurance is a "luxury" and cannot afford to buy, in your opinion, is it necessary for people with more economic difficulties to buy insurance? How to buy?
Zhang Yan: People with bad economies need insurance more, and they can make plans that suit the customer according to his situation
epilogue
From ignorance when contacting the insurance industry to in-depth understanding of the insurance industry, Zhang Yan is more and more aware that only by providing customers with professional and high value-added services can we win the long-term trust of customers.
"Each customer's situation is different, a good insurance sales staff must first make themselves have professional qualities, so that they can quickly tailor product solutions for customers according to the different needs of customers."