If you want to stabilize the "power" in the workplace, it is particularly important to choose a productivity tool, but many users actually have a misunderstanding - "the high configuration is accurate." "But is it really enough to just look at performance?" When users buy products, they look at the cost performance and look at the preferential activities, which is not wrong, but ignoring the importance of product after-sales is a huge trouble in the later stage.
Many consumers in the product problem, to repair when only to find, how others after the sale is very worry-free, to their own how this is so unlucky, the maintenance process is time-consuming and laborious. This is the result of the imperfection of the after-sales system of individual brands.
There are also many consumers after the product problem, the first time to think of is to find a shop to repair the laptop for maintenance, rather than choosing to find after-sales, which is to ignore the follow-up value of the product to suffer losses. In addition, including a certain east and other e-commerce platforms to provide computer testing and maintenance services, a test will cost more than a hundred oceans, which does not include the cost of replacing hardware after detecting problems, I believe many friends have a deep understanding.
Of course, we also want to know how the head brand of the business book is doing in terms of after-sales service, this time we examined the performance of the HP war series after-sales service with a good reputation, hoping that users who want to buy notebooks in the future can be used as a reference.
The Gospel of Little White Easily Play WITH HP Aftermarket
It should be noted that it is not that the machine has a major failure before it is responsible for after-sales, when the consumer from the moment of purchase, any problems fall into the category of after-sales service. HP War Series Notebook comes with the Hui Butler app, if there are usually some small problems that need to be consulted, you can directly find an engineer for online consultation, which is quite convenient.
And for users who are inconvenient to travel at home or computer whites, when they encounter some operational problems and do not know how to solve them, they can troubleshoot themselves according to the guidance of engineers, or upgrade the hardware configuration, which is also very friendly.
Hardware problems are reported and repaired Efficiently
If we encounter a failure on the hardware, we have to seek professionals to repair, on-site service is a better choice, through the WeChat public account search HP service and attention, and through the smart small benefit into the war exclusive service.
Enter the hardware self-service repair function in the war exclusive service, confirm the warranty status of the machine by binding the S/N code of the machine, and make corresponding selections according to the problems of the machine.
We took a HP War 66 fifth generation (unable to boot) that damaged the motherboard during the warranty period, after selecting the problem of the machine, within one to two days, there will be after-sales personnel to call to inquire about the situation of the machine, and will give some guidance to check whether it is other faults, if it is still impossible to be solved, we will arrange engineers to repair for us.
We are on the afternoon of March 24 (Thursday) through the public number for repair, the 25th (Friday) morning after-sales call to us for detailed communication, and scheduled to let the engineer carry out on-site maintenance on the next Tuesday, after which the engineer will also personally contact us to further confirm the location and time of the on-site maintenance, which is more efficient and service attitude is still relatively satisfactory. Of course, due to the reasons of the epidemic and the situation that the motherboard may need to transfer goods, there will be a slight difference in time.
Especially in the environment of the epidemic, a case of illness appears from time to time in various places, which brings great inconvenience to travel, which is also a test of after-sales response to users and provide door-to-door service. Engineers not only did not respond in a timely manner, but also in terms of epidemic prevention, wearing masks normally and showing health codes to allow users to enjoy the service with peace of mind, which we think is very valuable.
Due to the problem that the computer could not be turned on before, the engineer also brought a new motherboard when he came to the door, and after reconfirming the computer problem, he directly replaced the machine for us.
From the beginning of the repair, to the completion of the replacement to confirm whether the problem is solved, the whole process takes about 45 minutes, and the professionalism of the engineer is still worthy of recognition.
After the replacement is completed, the after-sales staff will confirm whether it can be booted normally, and will help the user reactivate the system, so that the maintenance is basically over.
The computer can be booted normally using nice~
Facts have also proved that the service support provided by HP is quite reliable, when all the problems have been solved, but also need users to do the last thing - WeChat sweep the binding service sheet, after there will be a questionnaire survey, users according to the actual situation to fill in the good, if there is a need for feedback can also be explained in it, help HP in the after-sales improvement.
HP has comprehensively summarized some common problems encountered by users in the official account, including guides in the form of graphics and video operation steps, which fully consider the use of different user groups.
Inward impressions
For workplace users, the problem of the notebook is very affecting the progress of follow-up work, but looking at the PC market, there are still only a few manufacturers who can respond quickly and repair on-site. And compared with the computer maintenance and inspection services provided by the e-commerce platform, hp war 66 five generations of after-sales service fees, or replacement of motherboard costs, do not require users to pay for their own money. If it is for the computer white, running to a third party for offline maintenance, it is easy to be pitted, although there are few unscrupulous businesses, but after all, there is still a existence, if not according to the other party said maintenance, the other party directly messed up also makes people helpless, can only scold a bad luck in the heart.
Although the product quality of the brand side is now very good, the situation of after-sales service is still relatively small relative to the user base, but after-sales service as an important right and interest of consumers after purchasing products, should not be reduced, which HP's after-sales service is still quite valuable for consumers.