On April 18, Porsche announced the launch of a multi-level service concept for high-voltage batteries. For its first pure electric model, the Taycan, Porsche introduced a diagnostic device that can analyze the vehicle and send it to the Porsche Centre, where the data can be read out independently and provided to the customer. Porsche also plans to use an application solution that enables customers themselves to diagnose the health of their vehicles.
As part of its secondary utilization strategy, Porsche is undertaking a pilot project that will allow the reuse of high-voltage batteries, making these cell modules, which are no longer suitable for power but are still usable, available for specific tasks. These batteries will be disassembled to the module level and mounted on a fixed energy carrier. By working with the Volkswagen Group and other specialist partners, Porsche has been continuously improving existing recycling processes. The aim is to increase the proportion of raw materials circulated and reuse these materials in new batteries.
In addition, Porsche has developed a holistic service concept for all-electric models. The service concept for electric models consists of several levels: it is based on a high-voltage support center, which is dedicated to the repair of high-voltage batteries, equipped with suitable tools and specially trained high-voltage specialists. Porsche has also set up cross-regional centres in a number of qualified centres that will handle the repair of high-voltage vehicles in areas where there are no high-voltage bases nearby. The Porsche Centre, which initially accepts vehicle repairs, will send the vehicle to a high-voltage centre where the operation will be carried out and the final quality inspection will be completed, and finally the vehicle will be returned to the original Porsche Centre.
In the event that it is not possible to transport the vehicle to a specialized repair center, Porsche will deploy a maintenance technician known as a "flying doctor". These flowing high-voltage specialists can be on site to repair faulty high-voltage batteries. Until then, the relevant Porsche Centre receives all the high-voltage tools and replacement parts needed for the job. This forms a comprehensive network of high-voltage battery repair services.
Porsche has set itself ambitious goals, and by 2025, half of all new cars porsches will be electrified, covering both pure electric and plug-in hybrid models. By 2030, the proportion of pure electric models in Porsche's new cars is expected to exceed 80%. For electrified models with high-voltage batteries, Porsche will adopt a holistic service concept that covers all stages of procurement and manufacturing, consulting, sales and service, as well as logistics and recycling.