Tech Planet April 3 news, in response to the recent media reports of Youku first month 1 cent members difficult to unsubscribe problem, Youku responded that to find an operator.
Youku video customer service said that the follow-up member cancellation needs to contact the operator, the specific charging rules and other content are formulated by the operator, and the Youku platform is mainly responsible for the use of the member account.
Previously, according to media reports, recently, Youku and Mobile, Unicom respectively launched the "first month 1 cent" traffic membership contract package activities, but many consumers reported that after the purchase, they found that the original price would be restored the next month and could not be unsubscribed within 6 months, which had problems such as inducing consumption and automatic consumption.