Southern Network News (Reporter/Lu Zebin Correspondent/Lin Yunyu) As the fist product of SAIC Roewe brand focusing on the family car market, Roewe i5 has rapidly disrupted the traditional ranking of the compact car market since it entered the market in 2018. In the peak period of domestic car sales rankings, Roewe i5 once surpassed Emgrand, and closely followed the pace of joint venture cars, "biting" the sales data of Volkswagen Bora and Sagitar, and there is a trend of catching up at any time. In the proportion of SAIC Roewe's total monthly sales, roewe i5 often gets more than 30% of the share.
Just as the so-called flower no hundred days red, to the present, roewe i5 sales have no longer the courage of the year, and the growing is its complaints, on the car quality network complaint website, there are as many as thousands of complaints about i5, the scope of complaints includes body, electronic systems, as well as gearboxes, engines, covering dozens of items including three major pieces. This is very rare in models of the same sales volume, like some other domestic brands, the number of complaints is only a few dozen at most.
Specifically, complaints about vehicle transmissions account for a large proportion. According to the owner's complaint, soon after the purchase of the car, it was found that there was a strange noise in the engine compartment, which was difficult to solve. Especially in underground garages and other environments, it becomes particularly obvious. Until the owner went to the 4S shop for diagnosis, the store said that there was a problem with the gearbox. Subsequently, the maintenance workers replaced the transmission oil pump, but the noise was still there. There are other car owners said that because the same problem has also found the dealer after-sales testing, the dealer did not properly solve, the problem was pushed to the manufacturer, after contacting the Roewe 400 telephone, the customer service suggested that the owner go to the dealer to solve the problem, pushing and shoving so that the problem has not been solved.
At the same time, there is also a 2020 i5 1.5L automatic 4G interconnection flagship model complainant said, "the new car bought back a few days the gearbox is different, now more than a year louder and louder, because this problem has run 4S stores 6 times, complaints twice, are well said, and then let withdraw the lawsuit, and then let sign a non-quality problem agreement, you can change the gearbox." ”
In addition, in many forums, there are many discussions about the roewe i5 gearbox problem, such as: wipers, engines, headlights and turn signals have problems, cold car start when the transmission system sounds and so on. It is worth mentioning that some complainants said that in the maintenance, some 4S shops also admitted that the transmission was defective, but also said that it could not be repaired and shirked responsibility.
As we all know, the problem of the transmission belongs to the core components of the car, not only the maintenance cost is high and affects the secondary sales, once the problem occurs, consumers will have a headache, and the transmission of the Roewe RX5 has been a frequent complaint in recent years. And what is even more infuriating is the attitude of manufacturers and 4S stores, in the face of such a large number of complaints, not only no 4S stores or manufacturers provide consumers with due after-sales service, but also kick the responsibility around, so far there has never been a solution.
In fact, roewe's car problems have not been a day or two. Among Roewe's products, the transmission problem is not unique. In 2019, the owners of several cars have launched collective complaints on the car complaint website, complaining that there are a series of problems with the gearbox, including the Roewe RX5, Roewe i6, Roewe RX3 and Roewe i5. Even Roewe's most high-end model, the RX8, had some glitches. Some car owners said that it only took 1 year, the RX8 gearbox had a problem, it was very frustrating when changing gears, it was very difficult to climb the hill, and it was not known how many times it was repaired to the 4S store, or it failed to solve the problem.
Coincidentally, Roewe's sister brand, MG, not only overlaps in the price range, but also has similar complaint content, a good pair of "difficult brothers and difficult brothers". On the vehicle quality network, MG's HS, MG3, MG ONE, MG5, MG6 and other models have complaints, the content of the complaint involves the engine, transmission, chassis shock absorption, steering system, brakes and other key components, jitter, oil leakage, abnormal sound, drag gear, setback is a common problem.
Especially MG 6, since its inception, there has been a serious transmission setback problem, this dual clutch transmission can be described as infamous, in the stop-and-go and big foot throttle to start again, the setback is very obvious, on the third generation of MG 6, the official declaration of the new wet double clutch completely solved the problem of the setback. But it turns out that this is one of the "bulls" that SAIC has "bragged about", and just looking at the number of complaints, you can see that the so-called complete solution to the problem of sudden setbacks is completely nonsense.
epilogue
After all, the car must return to the product itself, and reliable product quality and user-centered service concept can impress consumers the most. wrong! It doesn't matter, it is also a good thing that mistakes can be corrected, but on the road of "making mistakes", it is not going back, ignoring the complaints of car owners, so developing, waiting for Roewe, MG or will be the same fate as Zotye and Phantom Speed, and delisting ends. Especially at present, the traditional fuel vehicle market has entered the era of stock competition, and automobile companies need to work hard to polish product quality, do a good job in after-sales service reputation, and keep the original market base.