Tech planet March 30 news, recently, a number of netizens complained that the know app's salt selection members have arbitrary deductions, automatic renewal behavior, through the complaint platform, found that there are a large number of such problem complaints, there are media statistics, from the beginning of 2022 alone to the present there are more than 100 cases, the monthly fee of members who have been deducted ranges from several months to dozens of months.
Some netizens said that Zhihu Yanxuan members automatically renewed members without notifying me, and without my permission, deducted members for 14 consecutive months, none of which fulfilled the responsibility of notifying the deduction, resulting in their own knowledge of this matter now, the most recent deduction date is March 14, 2022.
Some netizens said that in the case that they have closed the automatic renewal, they know that they are still automatically renewing and deducting money, without any reminder, directly from the balance treasure, until my balance treasure has no amount to deduct from my bank card, and I don't know after the bank card comes to the text message. ”
It is reported that some media have previously exposed the problem of arbitrary deductions, but Zhihu has denied the existence of arbitrary deductions.
Zhihu said: "The paid business of user subscription to Zhihu has a strict subscription process, and at the same time provides users with the option of continuous subscription and non-continuous subscription. There is a standard notification process for user payment, and there is no situation where the user does not know that the deduction is generated in advance. ”
However, Xiaobian recently found that such problems still exist, and there are many users who know in the complaint, and the content of the complaint is basically the same as before, such as opening a membership without the user's knowledge, and the user is still deducting money after closing the automatic renewal. There is even a situation where some users find customer service on the refund problem, but the customer service ignores people.
According to media reports, the phenomenon of App arbitrary deduction was once very common, during the 315 period in 2019, CCTV had made a special report on this matter, and then after continuous exposure by the Consumer Association and the media, the Ministry of Industry and Information Technology and other relevant departments issued laws and regulations, the situation has been greatly improved, and now, a number of mobile phone Apps have been rectified to cancel the automatic renewal default check, and set a reminder function. It can be said that the phenomenon of app deductions has been significantly improved.
But knowing that there are still such complaints, and so many users have been deducted for months or even years, some media commented: Obviously, Zhihu has been "unmoved" about this.
Some lawyers suggested that for this kind of arbitrary deduction and automatic renewal of fees in Zhihu, consumers should still complain and report to the market supervision and management department to legally protect their rights.