On March 28, Hello Riding Safety System (hereinafter referred to as "HRSS"), a professional local travel and life service platform, released its "Hello Riding Safety System" (hereinafter referred to as "HRSS"), which comprehensively protects the safety rights and interests of users from multiple dimensions such as cycling safety, battery and charging safety, health safety and information security. At present, Hello Travel has a shared two-wheeled business and a home two-wheeled electric vehicle business, covering more than 400 million users nationwide. Starting from its own software and hardware technology, products and operational capabilities, Hello Travel strives to build a multi-dimensional and all-round user security system.
By the end of 2021, Halo has applied for a total of 155 patents in the safety of two-wheeled travel, and has authorized 84 patents, involving technologies such as frame/handlebar/lock, battery/electric cabinet, cushion anti-flying car.
Two-wheel charging safety has become the top priority for users, and Hello Travel has built a charging safety net in multiple dimensions
Two-wheeled electric vehicles are transportation products with strong people's livelihood needs, and charging safety is "small incision, big people's livelihood". Official data shows that from January to October 2021 alone, there were more than 14,000 fires caused by the failure of electric bicycles and their batteries across the country. Electric bicycles have problems such as illegal modification, home charging, overuse and battery aging, which breed a large number of safety hazards.
Through a number of product fire case studies reported by the media, Hello travel safety experts found that the cause of fire in household electric vehicles is related to the user's use of miscellaneous batteries or chargers, and the battery is not charged correctly. At the same time, the past electric vehicles are usually as an independent hardware existence, the user can not grasp the state of the electric vehicle and the battery in real time, such as charging is full, the user can not immediately operate the end of charging, at this time if the use of miscellaneous charger, the risk of consumer safety will be relatively large.
Faced with the pain points of battery safety issues, Hello Travel first designed and ensured that each battery is a compliant battery that meets the new national standard. Taking Hello Electric Vehicle as an example, through the introduction of self-developed, intelligent battery BMS management system, 24-hour monitoring of battery safety is realized. When the temperature, voltage and current of the rechargeable battery are abnormal, the car machine system can identify the abnormality for the first time and report to the owner by SMS, telephone and other means.
"The intelligent BMS system can accurately calculate the remaining battery power, with overvoltage protection, overcharge protection, overcurrent protection, short circuit protection, undervoltage protection, over-discharge protection, over-temperature protection, low temperature protection and other functions, and support OTA upgrades, automatically adjust the battery use strategy, so that the more the battery is used, the more 'smart'." Jiang Jianwei, a senior product expert of Haro electric vehicles, said, "With the application of battery safety algorithms, Halo will have more safety performance that ordinary people use every day in charging safety. Some features will be applied on this year's product. ”
In the shared two-wheel service, Hello shared moped matches the CQC-certified small Ha exchange cabinet to carry out unified charging management of the battery, and carries out all-weather visual online management of the battery warehouse through the warehouse tube sky eye. Hello tens of thousands of operation and maintenance brothers carry out daily road inspections, and once the problem battery is found, it is immediately handled to ensure the safety of users and warehouse pipes.
In addition, the Xiaoha Energy Station, which is currently online in many places across the country and supports the use of B-end riders and ordinary electric vehicle users, combines intelligent power exchange cabinets and fast charging piles to make it widely available for new and old electric vehicles, and users can charge and go with the changes. The background is used to monitor the safety of the energy station 24 hours a day to prevent problems before they occur.
Smart helmet + face recognition: significantly reduce the rate of riding accidents
According to the user safety experts of Haro Travel, the big logic of Haro to build a user safety system is to start from the two dimensions of "reducing occurrence + reducing harm". "Reducing occurrence" refers to reducing the probability of user safety accidents by improving vehicle safety design, strictly controlling the quality of upstream supply, improving vehicle maintenance rate and a series of means; "reducing hazards" is to reduce the degree of personal injury of users in the event of a safety accident through safety technologies such as smart helmets, face recognition, and fall alarms.
Taking the shared smart helmet + face recognition as an example, users can open the vehicle lock and helmet lock through the Hello APP, and perform face recognition according to the requirements of the APP. Face recognition includes identity recognition, which requires the rider to be consistent with the account owner to avoid minors under the age of 16 from riding, and helmet recognition, which requires the user to remove the helmet from the basket and wear it after the helmet is unlocked – if the helmet is not worn, the face recognition system will alert the user and make the vehicle unable to start.
Wearing a helmet can significantly reduce the injuries suffered by users in the event of a safety incident. Through the analysis of a number of related cases, Hello Travel user safety experts found that after wearing smart helmets, the number of deaths caused by head injuries and accidents dropped by 90%. Taking Changsha as an example, through the wearing of smart helmets by users, the number of user safety accidents has dropped from a cumulative total of 20 in 2020 to 3 in 2021, and the overall safety accident rate has dropped by 85%.
Take user privacy and security as the cornerstone of business development, and establish a full-life cycle data security system
The protection of personal information concerns the rights and interests of everyone. Since November last year, the Personal Information Protection Law of the People's Republic of China has been officially implemented. This is the first special law on personal information protection in China, and enterprises also attach great importance to the information security of users.
The two-round user security system built by Hello is also the underlying cornerstone of user information security. Before the promulgation of the Personal Information Protection Law, Hello had complied with relevant requirements to ensure that the collection and use of information was reasonably necessary, the rules were clear, and the user authorization was authorized. If the collection of the user's personal information must be in accordance with the principle of "minimum adequacy", except in the case of the service terms agreed by the user and the statutory guidelines, the collection of the user's personal information shall not be collected, used, shared, transferred, and disclosed without the user's authorization. In addition, Hello will not report data to any third-party agency other than government regulatory authorities, nor will it take any form of data cooperation.
Li Chao, head of The Information Security Division of Haro Travel, said: "Data security and personal privacy protection have become the cornerstone of The development of Haro Travel's business. At present, the company has established a full-life cycle data security system, and established corresponding security controls in the aspects of data collection, transmission, storage, use, sharing and destruction. ”