Recently, according to CCTV financial reports, affected by the epidemic, since the beginning of March this year, there have been periodic interruptions in express logistics in many places, and many consumers have vomited bitter water, saying that the goods they buy online have slow arrivals and untimely information updates.
A Beijing consumer said he did not receive online shopping until a week after placing an order on the e-commerce platform. Generally speaking, in the case of normal logistics and merchant delivery, express delivery will be delivered to consumers within three days, and some can even be delivered in one or two days. A small partner in Weifang, Shandong Province, said that the 10 goods that were ordered in early March have only reached 3 so far.
Xiao Lei learned from the complaint platform that there were nearly 20,000 complaints related to express logistics in March, of which complaints involving delays and delivery problems accounted for nearly 40% of the total. It can be seen that the delay in the delivery really affects the mood for everyone. Some complaining users said that the logistics delay even affected his store operations.
After the outbreak of the epidemic, many people have developed the habit of often shopping online, daily necessities, electronic products, mobile phone accessories and other goods, in the past, they were purchased offline as much as possible, and now in order to minimize the crowds of places, they are bought online. Especially for expensive goods such as electronic products, if they cannot be delivered one day, most consumers will be worried about the destination of the goods.
Speaking of express delivery delays, Xiao Lei is also aware that a mobile phone case recently bought, under normal circumstances, is shipped from Shenzhen and can be delivered the next day, but the outbreak of the epidemic in Shenzhen in recent times has probably affected the transportation of goods, and it took about four or five days to arrive. It is said that during the epidemic period, logistics companies will carry out strict disinfection, isolation and other control measures for all express deliveries, which has the advantage of preventing the virus from spreading outward through logistics channels.
This wave of epidemic has led to the obstruction of regional transportation in many places, even if the starting point and end point of sending and receiving express delivery are not epidemic, but if the process of transfer needs to pass through medium and high-risk areas, it will also affect the transportation, delivery and other operations of logistics.
Logistics delays not only affect consumers, but stores on e-commerce platforms also face backlogs of goods and losses caused by platform penalties. Xiao Lei believes that at present, everyone is not easy to live, and the e-commerce platform can appropriately launch some measures to avoid deductions and penalties to ensure the normal operation of merchants, just like the takeaway platform launched a "penalty full exemption" policy for takeaway brothers in extreme weather areas.
(Original website: Pixabay)
Having said that, the epidemic situation in many places has recently improved, and the daily new additions have shown a gradual downward trend, indicating that the domestic anti-epidemic measures are quite strong and effective. I believe that in a short time, express logistics will return to a normal level, I don't know if the express delivery you bought has been received?