Modern Express News (Reporter Han Qiu Gu Xiaowen / Photo) In recent years, the RV market has gradually heated up. Ms. Song of Yangzhou recently broke her heart for the caravan, because the newly purchased SAIC Maxus V90 motorhome had two vehicle identification codes, and even the license plate could not be put on.
△SAIC Maxus Liyang Pearl 4S store
Consumers: Newly purchased RVs don't get on the cards
"We bought a motorhome, and now it's been more than three months since the license plate is still on, so we have to park in the company parking lot." Recently, Ms. Song of Yangzhou Gaoyou told the Hyundai Express reporter that at the end of November 2020, the company spent 350,000 yuan to buy a SAIC MAXUS Traveler V90 motorhome from SAIC Maxus Liyang Pearl 4S store. "Our company often has to do business in other places, the work site is mostly suburban, and it is convenient to buy a caravan to stay in the local office."
Because they were in a hurry to go to Lanzhou to do business, the next day when they picked up the car, Ms. Song and others drove the caravan to the local vehicle management office to get a license. "The purchase tax and insurance were paid, but I didn't expect to go to the testing line, saying that there was a problem with the frame number and there was no way to get on the card." Ms. Song told reporters that after testing, there was an inconsistency in the vehicle identification code. In the "V90ECU hardware and software version information" provided by Ms. Song, the reporter saw that the vehicle identification code in the EMS (engine management system) was LS***GC10**MA100929, while the vehicle "Compulsory Product Certification Vehicle Conformity Certificate" and the vehicle identification code marked on the frame were LS***GC15**MA131996, and the two vehicle identification codes had a large error.
△ The newly purchased caravan has two vehicle identification codes
4S shop: It may be a typing error, refresh the data
After finding that she could not be listed, Ms. Song immediately contacted the 4S store. Since then, the manufacturer and the 4S store have also entrusted the 4S store staff in Yangzhou to come to the door to conduct testing and found that the problem does exist. As for how to solve this problem, the 4S store actually said that it may be that the workers made a mistake when entering, and they can re-brush the data. For the 4S store's statement, Ms. Song is difficult to accept, "such an important data will actually be wrong, I don't know if there will be other quality problems in the vehicle." Ms. Song asked for a refund for the return of the car, while the factory and 4S shop were only willing to refresh the data and give compensation for several free maintenance.
Recently, the Modern Express reporter and Ms. Song came to Liyang Mingzhu Automobile Sales Service Co., Ltd. (referred to as "SAIC Maxus Liyang Pearl 4S Store"), a seller located in Licheng Chengbei Avenue, Liyang City, Changzhou. The staff member Ms. He received a group of reporters, and after the staff contacted the superior by phone, she said that the inconsistency of the vehicle identification code did exist, but as the seller, she did not know what caused it. Ms. He said that the body manufacturer is Liyang, the chassis manufacturer is Wuxi, and the manufacturer that assembles the caravan is near the 4S shop. For Ms. Song's after-sales request, she could not reply, and had to wait for the reply of the sales manager, Manager Tao, and the caravan manufacturer.
After Mr. Tao came to the 4S store, he said that this problem can be brushed with data, and at the same time, he can assist Ms. Song to put a license plate on the vehicle. As for Ms. Song's request to return the car, Manager Tao said that he would wait for the manufacturer's reply, "Sister, you don't have to embarrass me." Manager Tao claimed that he had no authority and had no way to reply to Ms. Song. However, until 12 noon on the same day, the manufacturer, which was only 6 kilometers away from the 4S store, did not have staff to deal with the matter on the spot. Ms. Song is very dissatisfied with this, "I bought a caravan in a 4S shop, and I did not sign a contract with the manufacturer, but as a result, I pushed us to the manufacturer after-sales." "
Vehicle management department: non-compliant can not be registered
△ Due to the appearance of two identification codes that could not be licensed, the caravan has been parked in the company parking lot
The Modern Express reporter learned from the Yangzhou vehicle management department that the vehicle identification code is an important parameter of vehicle production consistency, and the relevant technical parameters, configurations and performance indicators of the production and sales of vehicle products must be consistent with the vehicle products approved by the "Vehicle Manufacturers and Product Announcements" (hereinafter referred to as the "Announcement"), the vehicle samples used for testing, the product "Certificate of Conformity" and the relevant technical parameters, configurations and performance indicators in the upload information of the vehicles leaving the factory. Those who do not meet national standards, or are inconsistent with the Announcement or certificate of conformity, will not be registered.
Just on January 7, 2022, the Ministry of Industry and Information Technology and the Ministry of Public Security also jointly issued the "Notice on Further Strengthening the Production and Registration Management of Light Trucks and Small and Micro Passenger Vehicles", which clarifies that vehicle manufacturers are the first responsible persons for implementing product quality safety and ensuring production consistency, and should carry out production and operation in accordance with the law and trustworthiness to ensure that the products produced and sold meet the requirements of the regulations. Production enterprises should strengthen the pre-factory inspection of vehicle products to ensure that the mass-produced products meet the national mandatory standards and relevant regulations, and are consistent with the specifications and parameters of the approved models of the "Announcement".
At present, Ms. Song has entrusted a lawyer to protect her rights and interests through legal channels.