Every year, March 15 is a day of widespread concern for consumers, and it is also a day when every car company is cautious and fearful. At present, March 15 is approaching, and all kinds of automobile problems are also frequently concerned, among which the Toyota oil increase/emulsification incident has been put on the table.
But in fact, this matter also dates back to 2020, Toyota, which has always been known for its safety, reliability and trustworthiness, was suddenly exposed to the problem of oil increase/emulsification, and whether this incident will be related to the safety of vehicle driving has also become the talk of the public after dinner for a while.
In this way, everyone is eagerly awaiting the official response, but after several days of waiting, Toyota China's reply is: "Oil emulsification /increase is a normal phenomenon, there is no product quality problem, nor does it affect the normal use of the car." However, Toyota's official response did not make consumers put aside their concerns, as more and more car owners found that there were similar problems with their vehicles, the incident fermented again, and the complaints on the car quality network were also increasing.
In fact, complaints about toyota's oil increase and oil emulsification continued from March 2020 to February this year, covering Lexus, Asia Dragon, Camry, Corolla, Rongfang, Veranda, Highlander and other models, a total of 301 complaints. This expanding data surprised xiaobian, has the Toyota oil increase/emulsification incident not been properly resolved?
Coincidentally, just two days ago, Xiaobian brushed such a video when surfing the Internet: the media in the video asked FAW Toyota's customer service about the standard of increasing oil, while the customer service Miss Guo avoided the heavy weight, did not answer the question directly, and used the name "customer service center" as an excuse to "play tai chi" with the media people. We all know that Miss Guo is only an employee of the company, and her responses are from the instructions of her superiors, and her attitude is actually the attitude of the enterprise. Xiaobian can't help but boldly guess that the roundabout tactics may be the "countermeasures" made by FAW Toyota to the throttle incident.
However, Toyota, which has long been well-known in the domestic market, why bother with itself and smash its own signboard, since the official has claimed that the oil increase/emulsification event will not affect the normal use of the car, which is not a quality problem, then, what does it matter to disclose the criteria for determining the increase in oil, Toyota Is this a lack of heart?
However, hiding it is suspicious, and Toyota's non-response attitude is not the first time it has appeared. Back in 2020, when car owners first noticed an increase in automotive oil/emulsification, Toyota issued several major recalls in the North American market. Domestic car owners will inevitably wonder, will overseas recalls be related to oil increase/emulsification incidents? Toyota did not respond to this.
Subsequently, some domestic media people observed the complaint case and found that Toyota's dual engine models accounted for most of the complaint list, speculating that the increase in oil/emulsification may be a common problem in the existence of its dual engine models. And this point, Toyota did not mention. Even the luxury brand Lexus is complicit in it and does not mention it. With such an attitude, how can Chinese consumers not be chilled?
Write at the end
Japanese models have always been widely acclaimed in the domestic market, and now their indifferent attitude is contrary to the spirit of ingenuity that was once advocated. What's more, the safety of the vehicle is already closely related to every car consumer, and prevaricating a perfunctory answer should never be an official solution to the problem. If you want to continue to develop in the Chinese market, you also ask Japanese companies to face the problem and answer it clearly.