Although the CEO of Feifan Automobile has been emphasizing the positioning of Feifan, it is still difficult for Xiaobian to associate Feifan Automobile with high-end brands, whether in terms of vehicle quality or service, Feifan Automobile is firmly sitting in a position opposite to consumers.
If Wu Bing, as the helmsman, is unaware of everything that happened, which has led to the recent negative entanglement of Feifan Automobile, it is a very terrible thing, because it means that Wu Bing has been unable to control the direction of Feifan Automobile, and Feifan Automobile has become an out-of-control "carriage".
But if all this is carried out with the acquiescence of Wu Bing, it means that the Feifan automobile of the Wu Bing era, one foot has been mired in the quagmire, relying on its own strength, it will be difficult to save itself, if SAIC Group can not shoot in time, the brand will eventually sink.
Is this a small editor alarmist? Let's spread out the events one by one.
01
Private deletion order "Deposit" is non-refundable
It's a bit of a mystery, but it definitely doesn't stand up to scrutiny.
According to Mr. Wu, an insider, on December 2 last year, he placed a deposit of 5,000 yuan on the APP to purchase Feifan ER6, and planned to go to Nanchang Chaoyangzhou Tianhong Experience Center in January this year to deliver the final payment.
But the strange thing is that when he logged into the APP again on January 16, he found that his order had disappeared, he did not move, and must have been deleted by the manufacturer. When I found the experience center, I learned that my order was indeed deleted. When it comes to refunding the deposit, the experience center asks Mr. Wu to delete the post, and then sign an agreement, and the money will be refunded within 5 days.
In this regard, the relevant person in charge of Feifan Automobile said: "The relevant front-end colleagues are understanding the detailed understanding of the specific situation, and from the current situation, this user pays a 'deposit' instead of a 'deposit'. This user will not be refunded after paying 5,000 yuan of the deposit according to the car purchase agreement. ”
Our tentative statement of the relevant person in charge of Feifan Automobile is reasonable, but is this the obligation of the brand side to inform consumers? If the consumer forgets, or something is delayed, without informing, you can delete the order and leave a "deposit"?
This reason Xiaobian some can't figure it out, do not provide any products, do not provide any services, in the customer did not clearly express the premise of "default", the original customer's money, put into the pocket of Feifan Automobile, what is this behavior, Feifan Automobile employees do not know? The noise is boiling, the whole network knows, the helmsman Wu Bing will not know?
Another point, then why in the end, a third party intervened, agreed to refund the "deposit", the spirit of the contract that was previously insisted? This thing really doesn't stand up to scrutiny.
Feifan Automobile, is it firmly sitting in the opposite position of consumers, is this alarmist?
02
Quality problems There is no way to turn to them
All of these complaints are the same content.
But the event span is three months, the complaint consumer said that he is a Feifan ER6 owner, his Feifan car brakes rattled, whether it is stepping on the brakes, or stepping on the accelerator will ring, the pedal obviously feels the vibration of the foot, the driving process will also ring. And it feels particularly uncomfortable, and every foot brake feels like it's going to fail.
At the same time, the throttle bullet foot will also crumble when cruising, go to the store to check also say normal, try other cars are also like this, through the maintenance of the fault did not get any relief, promised to give a solution after a period of time, and then said that the vehicle is normal and not repaired.
This is the high-end brand in Wu Bing's mouth, the best-selling model under Feifan Automobile. This is a high-end car, no, it should be said, this is a new energy vehicle should have the performance? The car with a starting price of 156,800 yuan should be so "rattling", is it not necessary to repair it, and if you don't want to repair it, you can say that the vehicle is normal and not repaired, and what is the basis?
Feifan Automobile's employees always have extraordinary logic when considering problems, if the vehicle "rattling" is a normal phenomenon, then should not inform consumers when buying a car, if not, is there a suspicion of cheating consumers.
When I was a child, when I described a bicycle that was too broken to be broken, I would often use a sentence to describe it: this broken car rings everywhere except the bell.
Spanning three months, consumers have repeatedly complained, but there is no solution, is this Feifan Automobile's attitude towards "partners"?
Then ask Mr. Wu Bing, in the interior of Feifan Automobile, is there any explicit regulation, how long, and what attitude is used to treat feedback and complaints about consumers?
Xiaobian's impressions: In fact, feifan automobile in the industry's sense of existence is not high, if it is not so many strange things recently, xiaobian have rarely noticed this brand, feifan automobile 2021 target is 30,000 vehicles, but the whole year's new car delivery is only 18436.
Xiaobian now knows more or less the reason why The Feifan car cannot complete the task, its own quality is still secondary, mainly for the attitude of consumers is a problem, ostensibly to treat consumers as "partners", but in fact, it sits in the position of consumer opposition, consumers can still buy it? That's weird.
It can be said that wu bing era of Feifan car, one foot has been mired in the quagmire, if you really wait until you can't save yourself, people can pat their butts and walk away, but the 7 billion registered capital, is not equivalent to water drifting, don't forget, there are 350 million from employees to subscribe Oh!
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