In order to take his family on a trip during the festival, Mr. Zhang of Lianjiang, Fuzhou, in the middle of last month, happily bought a Volkswagen "Tanyue" SUV with more than 200,000 yuan. But the new car had only been driving for less than a month, and it turned off on the highway.
Take your family on a new car
The vehicle broke down at high speed
I just bought a new car less than a month ago, and now it is still parked in the maintenance workshop of the 4S shop. Recalling the experience of the incident a few days ago, Mr. Zhang still has palpitations.
Owner Mr. Zhang
While the car was driving on the high speed, it shook, paused and shook for a while, and then after a while the car stopped.
When a vehicle breaks down, the vehicle dashboard says "Engine revolutions up to 4000 rpm".
After 4S shop inspection
Propose to replace the vehicle engine computer board
Mr. Zhang told reporters that when the vehicle broke down, his wife and children were in the car, fortunately, the location where the vehicle stalled at that time was not too far from the high-speed toll exit, otherwise it was likely to cause more serious traffic safety accidents.
Afterwards, the FAW-Volkswagen 4S store inspected the vehicle and concluded that the engine computer board was faulty and needed to be replaced and repaired.
4S Shop:
Vehicles are mainly repaired and do not meet the requirements for return and replacement
Mr. Zhang believes that it took him more than 20 days before and after the vehicle to pick up the car to fail, during which the vehicle only traveled a total of more than 300 kilometers, so he still hoped that FAW-Volkswagen could return and replace the vehicle.
Huaxia Automobile City FAW-Volkswagen 4S store staff: We are popularly called the engine computer board, it is actually called the controller engine.
Reporter: Isn't it also a core component of our engine?
Huaxia Automobile City FAW-Volkswagen 4S shop staff: That is not, the engine it has an engine assembly, a large engine assembly contains such as a steel body, the computer board It is an independent one in the periphery.
Auto repair experts: If the vehicle has serious safety hazards
You can request a 4S shop to return or replace the car
For this part mentioned by the staff of faw-Volkswagen 4S store, the reporter also consulted auto repair experts.
Professor Li Xiangming of Quanzhou Vocational College of Economics and Trade
The 4S shop itself detected that there was a problem with the ECU, so the ECU was an important electronic control unit in a car. If this part fails, from the corresponding provisions of the three-guarantee law, it belongs to this serious safety hazard or safety component, and in the case of such a short purchase time limit, it is completely possible to return it according to law.
Professor Li believes that according to article 20 of the three-pack policy for automobiles, as long as the vehicle fails the steering system and brake system within 60 days of purchase or within the mileage of 3,000 kilometers, which may cause serious hidden dangers to the vehicle, consumers have reason to claim to the 4S shop for the return and replacement of the vehicle. However, in this regard, the staff of faw-Volkswagen 4S store has its own explanation.
Huaxia Automobile City FAW-Volkswagen 4S store staff
There is no way to change the car, because its configuration has been very clear about a maintenance program, because we also know that the car is mainly repaired, is the entire control unit, that is, the engine computer board to replace it, replace it with a new one.
The 4S shop cannot be shown to the owner
Vehicle-related quality inspection certification materials
In the process of negotiation, the 4S shop insisted that it could only be repaired, and in the reporter's view, as a new car, it only drove more than 300 kilometers to break down, so the quality of the car did have to be a question mark.
On the same day, the reporter proposed that he hoped that the 4S store could issue a test report before the vehicle left the factory. The staff member repeatedly stressed that the vehicle had a certificate of conformity.
From the Ministry of Industry and Information Technology, including the State Administration of Quality Inspection and Quarantine, in addition to the certificate of conformity for the automobile factory, add one more is the safety test report of the whole vehicle factory, and the other is the vehicle conformity certificate, which cannot be said only by virtue of the certificate, it must have two certificates required for the factory.
The vehicle conformity certificate is to ensure that there is no replacement of parts from the production to the sale of the vehicle. The safety test report of the vehicle can prove that there is no quality problem in the vehicle before it is sold. For both documents, the staff did not seem to be able to provide them.
For the current 4S store statement, the reporter believes that since consumers have spent money to buy a car, the 4S store should provide the owner with vehicle-related quality inspection certification materials, and cannot always hold the "certificate of conformity" to prevaricate. Moreover, the quality problem of the vehicle this time is such an important component for the safety of the vehicle, and the 4S store should also take this factor into account when selling after-sales. In this way, the owners of FAW-Volkswagen vehicles will not be so disappointed when they encounter problems.
Before the deadline, the reporter also gave feedback on Mr. Zhang's experience to the Automobile Professional Committee of the Fujian Consumer Rights and Interests Protection Committee, and the gang will continue to pay attention to the follow-up negotiation and mediation plan.