Smart phone customer service robot

With the application of artificial intelligence services, more and more enterprise call centers are beginning to use telephone customer service robots. Customer service is a major play for a company, if customer service is not done well, the company's image, market expansion is extremely unfavorable. Customer service is therefore extremely important to the company. However, customer consultation is generally divided into time periods, sometimes the number of calls is too large, busy, sometimes the volume of calls is very small, wasting manpower. So what is the role of smart phone customer service robots?

First, simulate real people to understand and solve customer problems:

Intelligent Q&A and automatic reply robots are not only one question and one answer, but can be connected with contextual understanding to achieve automatic business guidance

1. A new generation of semantic recognition technology eliminates the keyword robots of the previous generation

2. Have automatic fault tolerance and correction capabilities, and cope with ever-changing colloquial expressions

3. The customer service robot supports text and semantic recognition.

Second, continuous automatic learning continue to expand the scope of answering questions:

The intelligent customer service system has a low entry threshold and low maintenance costs, making the customer service robot more and more intelligent

1. Transfer learning technology based on semantic analysis allows robots to achieve one example and one example

2. Intelligent customer service monitors and learns manual responses in real time, and constantly optimizes the content of its own responses

3. Automatically discover new knowledge points, so that the knowledge base is continuously expanded and enriched

Third, the robot that understands the business realizes the processing of business in the dialogue:

The intelligent customer service robot realizes automatic business inquiry and business handling in the dialogue

1. Identify different customer information, and make targeted responses by telephone customer service robots

2. Open up the internal systems of the enterprise (such as ERP, CRM, etc.), and make real-time online business inquiries and handling

3. Have memory function and logical reasoning ability to automatically reply and deal with complex business

Fourth, the whole process of human-machine collaboration let customer service receive more customers at the same time:

In the intelligent robot dialogue, the human-machine seamless collaboration throughout the process greatly improves the performance of customer service

1. Intelligent customer service robot assists customer service and reduces customer service training costs

2. Emotion recognition, telephone customer service robot helps to find customer emotional changes and ensure service satisfaction

Langshen smart phone robot adopts artificial intelligence technology to complete various tasks through human-computer dialogue, and works around the clock without rest. AI telephony robots can be used for intelligent customer service, outbound call return visits, etc. The words of highly customizable AI telephony robots can be controlled by business code. Speech synthesis/speech recognition server that supports either MRCP protocol. Built for secondary development, it can be seamlessly integrated with business systems and can be controlled sentence by sentence.