In January this year, there have been a number of media reports on WM manufacturers without consumer consent to secretly "lock the power" of WM EX5, making the vehicle endurance greatly reduced. Recently, on a complaint platform, the editor of "Automotive Professional Network" noted that the owners of WM EX5 once again collectively complained about WM's "to reduce the battery quality defect to reduce the battery quality", resulting in a reduction in the mileage, and the falsified component of the battery life reached 70%.
Why are car owners once again attacking their rights? A person in charge of the WM EX5 rights protection car owner group told the editor of the "AutoMotive Professional Network" that as early as Last May, WM Motor began to lock the power on the vehicle, but the scale was relatively small at that time, and New Year's Day was the flashpoint of a new round. This means that the owners of the WM EX5 have been defending their rights for more than half a year as early as the fermentation of public opinion in January.
"WM Motors has been pretending to be deaf and dumb until now, and I am very much looking forward to the media to surprise interviews about why their executives have not responded." The person in charge of the WM EX5 rights protection owner group said that this year he must send WM car to 315 to see if he can still install it at the 315 party.
A weima who pretends to be deaf and dumb
The editor learned from the person in charge of the WM EX5 rights protection car owner group that the car owners have been actively taking various ways to protect their rights, complaining to the regulatory authorities, complaining on various complaint platforms, and establishing topics on social platforms to remind other consumers.
After repeated feedback to customer service without results, a owner of WM EX5 organized 173 riders to send a lawyer's letter to WM Motor in three days, "At that time, I did not tell any media, because I had to give him 7 days to deal with and react, and the result was that 7 days passed, and there was no response." Therefore, according to the follow-up rights protection measures I wrote in the lawyer's letter, it was announced to the media and complained to various regulatory departments. "The person in charge of the owner of the rights protection car is very disappointed, because after exhausting various methods, WM is still confusing the concept, without any direct docking and negotiation."
It is understood that there are currently two groups of WM EX5 rights protection car owners, a total of 600 people. "There is no large area to find, are users word of mouth to find their own, if there is a large area of media collection, at least three or five thousand."
The person in charge of the WM EX5 rights protection owner group said that WM Car has always had a water army brushing, incomplete statistics, there are more than 30 old car owners have been officially blocked. Despite this, the editor of "Automotive Professional Network" still found many car owners to express their own complaints under the many emotional Weibo comments of Shen Hui, the founder, chairman and CEO of WM Motor, calling on Mr. Shen to quickly solve the battery safety and battery life problems, and there were many ironic tones in these comments.
It is worth mentioning that after the owners of the car did their best, Weima was still indifferent. In response to the collective complaint again, when calling WM customer service, the other party actually responded that it did not receive feedback from the company's superiors on locking the electricity, and about the spontaneous combustion problem of the owner's feedback, the customer service said that it did not receive a similar statement from the manufacturer.
Freezing three feet is not a cold day
In fact, the WM EX5 endurance problem has always existed. On a certain automobile quality evaluation platform, the editor of "Automotive Professional Network" noted that from the 2018 model to the 2021 model, there have been typical fault complaints of insufficient mileage. The editor conducted a related search on Baidu for "WM EX5 has insufficient mileage", and a total of 7,780,000 related results appeared.
Regarding the problem of power loss, WM Motors also knows that it is commonly present in the EX5 car, and in early 2019, WM Motor has also carried out a disguised recall on this. At that time, WM Automobile issued a "Letter to Users", announcing that it would fully launch the "New Year Upgrade Plan" on February 28, 2019, optimizing the user feedback from some users, such as the cold sensation of the user, the static power loss and low charging power of the vehicle in the low temperature environment, and the mismatch of some charging piles, and will upgrade the vehicle for free. The official context of the vehicle upgrade, which is known as the United States, is actually a disguised recall for the endurance problem.
The endurance problem 3 years ago has been "revived" in another way today, but this time, WM has not faced it with a user-oriented attitude as it did at the beginning.