Source: Workers Daily Client
Original title: Seeing her own photos unveiled at the Winter Olympics, Chongqing girls said that it was just a microcosm of thousands of railway workers
Workers Daily-China Gong Net reporter Li Guo correspondent Liu Zhenzhen Jiang Yuanzhi
At 9:00 a.m. on February 5, Tang Zhengzheng, a staff member of the "Ma Lian Service Desk" at Chongqing North Railway Station, had just finished sending a key passenger to prepare for work, took out his mobile phone to look at it, and was brushed up by the information of his own photos appearing at the Winter Olympics.
"Yesterday I didn't watch the live broadcast at work, but this morning I received this good news, which is not only shocking, but also lucky and glorious for me." In the words of Tang Zhengzheng, he is only a microcosm of thousands of railway Spring Festival workers, and like thousands of railway workers, he always goes all out on the road of escorting passenger safety, in order to adhere to the interpretation of responsibility and responsibility, and warm the way home for thousands of passengers.
"Hello, please show your ID card, I will help you with the change." "Hello, your train is D2260, please wait in line at the 2A and 3A ticket gates." On February 4, the fourth day of the Lunar New Year, Tang Zhengzheng happened to be on duty and missed watching the opening ceremony of the Winter Olympics.
The picture shows that in the waiting hall, Tang Zhengzheng is making epidemic prevention propaganda to passengers through a small loudspeaker
In the "Salute to the People" section of the opening ceremony of the "Winter Olympic Games" in Beijing, a photo of Tang Zhengzheng serving passengers slowly slid by, immediately causing heated discussions in the unit staff group. Born in 1997, Tang Zhengzheng is an authentic Chongqing girl, 25 years old she has experienced five Spring Festival, service positions from the platform, waiting hall to the "National Lei Feng Activity Demonstration Point", Chengdu Railway Group Corporation's party "Chu Xin brand" - Ma Lian service desk staff. Every job change is a challenge and experience for her. After these years of work experience, Tang Zhengzheng has accumulated a lot of passenger transport experience, faded the childish youth when he first entered the road, and became mature and stable.
"I'm not an extrovert, and I remember when I first entered the road, I was not familiar with my business, and a passenger's question could make me blush!" Tang Zhengzheng said with a smile. Now, she is not only proficient in answering questions for passengers, but also proficient in ticket sales, ticket inspection, platforms and other passenger transport business, and has become an all-rounder.
The picture shows Tang Zhengzheng answering passengers' inquiries Lei Xueyi
During this year's Spring Festival, the number of passengers at Chongqing North Railway Station has rebounded significantly compared with last year, and the flow of people in the waiting hall is obviously visible, and the number of passengers inquiring in front of the Ma Lian service desk has also increased. Tang Zhengzheng is mainly responsible for answering questions, convenient changes, lost and found, complaint acceptance, emergency assistance, key passenger pick-up and drop-off, etc. every day. Before taking over every day, she would always come to the duty room in advance, check the number and situation of key passenger reservations in the computer system, and carefully record it, and push the wheelchair to the entrance or corresponding platform in advance to wait for the arrival of passengers. If the passenger has not received a call at a nearing time, Tang Zhengzheng will also take the initiative to call the passenger to inquire about the situation of the passenger, so as not to miss the train. "The service is no small matter, the details are in the spirit." It was her mantra. During the Spring Festival, there are more reservations for key passengers, on average, dozens of reservation work orders can be received every day, often just after delivering a key passenger at the exit gate, and have to push a wheelchair to the entrance to pick up another key passenger, the time to eat on time at noon is countless, and only in the free time to return to the duty room to eat a few bites of colleagues for her, already cold box lunch.
The picture shows Tang Zhengzheng publicizing epidemic prevention to passengers Lei Xueyi
In addition to doing a good job of "Ma Lian Service Desk", Tang Zhengzheng is also a member of the Chongqing North Railway Station Party Member Epidemic Prevention and Control Commando Team, she has to inspect the waiting hall every 2 hours, remind the passengers in the waiting hall to wear masks, check whether the equipment in Mommy's cabin is complete, find passengers in need of help and solve problems, at the end of the day, her WeChat steps always reach 20,000 steps, ranking among the best in the circle of friends. When the last train departed from Chongqing North Railway Station in the evening, Tang Zhengzheng was able to take a short rest, rub his sore calf, and prepare for the next day's work.
Editor-in-Charge: Li Fang