Comments| the newly bought mobile phone number is "difficult to break the leading edge", who should be responsible?

Operators ensure that the mobile phone numbers sold to users are "clean" and will not affect the use of normal functions, let alone bring additional troubles, which is just the most basic requirement.

Recently, Mr. Chen of Guangzhou received a "debt collection" text message: "Liu Moumou ... Due to the overdue communication of the arrears for many times without results, our team has driven to your household registration location and unit to verify today... "Mr. Chen is very confused, who is Liu Moumou? How did Liu Moumou's arrears text message be sent to his mobile phone? After calling the business hall, I learned that Liu Moumou was the former owner of the mobile phone number. In fact, the phenomenon of being harassed by SMS calls and unable to register a new App due to the purchase of a "second-hand number" is not unique.

On various social platforms, there are many complaints about "trouble" caused by the purchase of second-hand mobile phone numbers. Some are "debt collection", some are mobile phone numbers that cannot register weChat and other APPS, and some even find that the number has been included in the blacklist of untrustworthiness... No matter what type of "trouble", it poses a real problem for the user.

The reasons for this situation are actually not complicated. For a long time in the past, as long as the mobile phone number was cancelled, as long as it experienced a period of "cooling off", the secondary sale after activation generally did not affect new users. However, with the rise of the mobile Internet, the use of personal mobile phone numbers has become very extensive, not limited to communication functions. In this context, if the mobile phone number is cancelled, it cannot be synchronized with other bound accounts, or the information is updated synchronously with financial institutions such as banks, it is very likely to cause unnecessary trouble to subsequent users.

This enlightenment shows that in today's mobile phone number and the individual form an unprecedented "strong association", operators must do the corresponding "relationship" cleaning for the mobile phone number of the pin number in order to continue the secondary sales. It should be noted that whether other accounts bound to the mobile phone number have not been cancelled, or the debts involved have not been cleared in time, it constitutes harm to the normal rights and interests of new users. From the perspective of consumer rights, operators ensure that the mobile phone numbers sold to users are "clean" and will not affect the use of normal functions, let alone bring additional troubles, which is only the most basic requirement. Therefore, to do a good job in the "trace" processing of second-hand mobile phone numbers, operators must take the main responsibility.

From a technical point of view, it should not be difficult to do a good job of "degaussing" the social relationship of canceling mobile phone numbers. For example, operators can strengthen information exchange with Internet platforms and promptly unbind Internet accounts bound to mobile phone numbers through verification; for example, before canceling mobile phone numbers, take the initiative to ask users to unbind relevant bindings. To a large extent, this point is the main test of the operator's sense of service, such as the current communication operators to launch the Internet registration cleaning service, can clean up the mobile phone number in some Internet enterprises registration information, such work should become the standard service of each operator. Theoretically, activations should be avoided until the social relationship of the "old number" is 100% eliminated. In addition, whether the number is "second-hand", at the time of sale, the operator should also take the initiative to inform the consumer.

Further, in today's mobile Internet popularization, the troubles accompanied by second-hand mobile phone numbers also reflect the management dilemma of personal accounts. Behind it, there are actually many practical problems worth noting. For example, in today's mobile phone number and Internet account are basically "real-name", do all kinds of accounts registered by individuals follow the "person" or follow the mobile phone number? After the mobile phone number is cancelled, can the original registered account be synchronized and "invalid"? Even Internet accounts and mobile phone numbers as "inheritance", how to properly deal with it? It is necessary to seriously discuss such issues and form a mechanism for rational handling. This is not only a matter for operators, but also for Internet platforms and regulatory authorities.

Red Star News special commentator Zhu Changjun

Edited by Guan Li

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