After completing the procedures for a new mobile phone number, everyone may encounter some embarrassing problems, such as when registering the application with a new mobile phone number, it is found that the mobile phone number has been registered, the App prompts that the original account needs to be cancelled to re-create the account, or often receives various inexplicable calls, each time to explain that they are the new owner. This can't help but make people wonder how many similar "hidden dangers" exist in their mobile phone numbers, and how to clean up all kinds of information that the original number owner has registered.
Recently, in order to make it easier for users to clean up the information registered by mobile phone numbers, China Unicom, together with the China Academy of Information and Communications Technology and some Internet companies, launched the "Internet Registration Cleanup Service", which enables users to quickly clean up the registration information of the original number with one click. However, the service is not yet fully open, and is currently being piloted in Beijing, Zhejiang and Jiangsu, and does not support the use of number porting users.
In fact, it is easy to be ignored by users that mobile phone numbers are also some resources that can be recycled, but if the previous number owner does not completely cancel all kinds of information, the new number owner will face various "historical problems". The following Xiao Lei will discuss this phenomenon with you, and whether the new service of Unicom can completely solve this embarrassing problem.
The "legacy of history" of the new mobile phone number
For telecom operators, the mobile phone number is not a two-dimensional code, and it is impossible to combine the numbers at will. Considering that the number is a scarce resource, operators generally do not directly "destroy" the mobile phone number that the user logs off, but re-enter the market after a period of idleness and hand it over to the new number owner.
The main reason is that the number segment of the mobile phone number is a scarce resource, and the operator needs to pay a certain fee when purchasing and using the number segment, and with the increase of newly registered users, the number segment resources are becoming more and more scarce, and the operator can only reuse part of the number segment. Some of the new mobile phone numbers we registered are not really new numbers, they may be second-hand or even third-hand numbers, which contain a certain number of "problem" accounts.
Under normal circumstances, if users want to cancel their mobile phone number, they need to cancel the mobile phone number binding to the major application platforms in advance, and then submit a mobile phone number cancellation application to the operator after processing to completely unshackle the binding relationship between the mobile phone number and other platform accounts. However, this set of processes is more cumbersome, some users do not know which platforms are specifically bound to their mobile phone numbers, and some figures simply cancel the mobile phone number directly, or throw away the SIM card for the operator to deal with, which also produces many legacy problems related to the number.
It is worth noting that for mobile phone numbers that are not actively cancelled but are not used, operators have a set of countermeasures. Xiao Lei learned that for monthly postpaid mobile phone numbers, after several months of overdue downtime, the operator will pull the number owner into the blacklist, and for the prepaid mobile phone numbers that have prepaid phone bills in advance, the phone bill will be automatically stopped when the phone bill is zero, if it has not been paid by the number owner or used again after three months, the number will enter the lock-up period, and then it will be automatically cancelled.
However, the operator only cancels the original number master information, rather than canceling all the accounts bound to the number, that is, the accounts registered on the major platforms of the original mobile phone number still exist, and the application developer will not simultaneously clear the corresponding platform data due to the operator's cancellation of the mobile phone number.
Some users may ask, can't the operator help users log off the accounts of other platforms? In fact, operators are also helpless, multi-platform account cancellation involves the problem of privacy and management permissions, users with mobile phone numbers registered weChat, Alipay and Douyin and other platform accounts, need to personally go to the corresponding platform to cancel and replace the new mobile phone number, in order to clean up the account on the various data and records.
Xiao Lei found that some free mobile phone number registration query platforms or websites that appeared in previous years are now unable to be used normally, and some of the query websites that still exist have been changed to a fee system, and the information that can be found is not complete. After all, some registration query websites are not reliable themselves, and under the wave of personal privacy protection and development, operators still need to take the initiative to take the lead and cooperate with other Internet companies to launch new mobile phone number registration inquiry and cancellation programs.
The phone number requires the "one-click cleanup" function
The function of "one-click cleaning" of account registration information of mobile phone numbers seems to be very beautiful, which can not only reduce the process of old users canceling mobile phone numbers, but also improve the number experience of new users, but there are still many problems to be solved at this stage.
On the one hand, the mobile phone number and other platform accounts have a "sticky" relationship, is the first mobile phone number and then register or bind the account of other platforms, and the information saved by each platform is different, when the cancellation involves the permission management problem mentioned above, operators and application developers need to actively cooperate to improve the account coverage of the one-click cleaning function of the mobile phone number. On the other hand, there are three major mainstream telecom operators in China, and the lack of any one of them will affect the actual user experience of users, such as number portability and users who use the services of different operators at the same time.
Specifically, the "Internet registration cleaning service" launched by China Unicom is integrated in the China Unicom App, and users do not need to go to the offline business hall to handle it, but the current platforms that support cleaning are limited, only a few applications such as Weibo, Douyin and Meituan, and other platforms are required to access in the future to maximize the value of the service.
For many users, in addition to the mobile phone number registration problem, the more noteworthy issue is how to make a fundamental distinction between the new number and the information of the previous generation number owner, and the registration information can also be solved by cancellation and appeal, but those inexplicable calls and short messages are difficult to have standardized processing channels, and the operators themselves cannot solve it. Xiao Lei's new number will receive calls from strange numbers from time to time, and every time he has to reply that this is the new number or you have typed the wrong words.
What is even more uncomfortable is that if you register some mobile phone numbers that were originally cancelled due to debts, in the face of unwarranted harassing calls, the user's explanation and blocking can not play much role at all, and the other party changes the method of calling or texting to urge the owner of the new number to pay off the debt. Xiaoxiang Morning Post has reported that a user has received collection calls and threatening text messages in the four months of applying for a new number, and sometimes suffered various harassment at seven o'clock in the morning.
Xiao Lei believes that the "number marking" function needs to be added to the registration and cleaning service of mobile phone numbers. When the user encounters a similar debt collection call, he can choose to mark this number as a number that is vulnerable to debt collection telephone harassment, and the operator can provide the corresponding SMS proof to ensure that the owner of the mobile phone number has been replaced by the incoming caller, and secondly, when the marked number is cancelled again, increase the "silence period" of its re-flow to the market, or directly cancel the number completely.
However, while we expect operators to provide more complete registration cleanup functions, we also need to find new ways to deal with it, reduce the proportion of mobile phone numbers in account registration, and mobile phone manufacturers also need to develop corresponding functions to assist users to reduce the registration method of using mobile phone numbers from the source.
How do you respond?
Mobile phone numbers may re-enter the market, but the mailbox will not, and the mailbox is much more convenient than the mobile phone number in registration and cancellation. Users can use email registration on non-essential applications, such as various unknown and niche applications and websites, and when you need to change your mobile phone number, you don't have to worry about missing unchecked applications, and it will not affect the next user.
However, it should be noted that some applications do not support mailbox registration, and some support email registration but subsequently require mobile phone number re-authentication to experience complete functions.
On the other hand, the privacy login function introduced by mobile phone manufacturers can greatly reduce the probability of users using mobile phone numbers to register applications. Similar to Apple's Apple ID registration option, using the Apple ID registered by email, when creating a new account on the app, you can directly choose to hide the specific email address, so that the application party cannot obtain the user's specific login information. In 2019, Apple began to promote the Apple ID login method, enabling platform developers to add this login option in the application to ensure the consistency of the login experience from the software ecology.
Compared with Apple's strong ecological appeal, What Android lacks is a complete and unified privacy login ecology. Different Android mobile phone manufacturers attach different importance to mobile phone privacy login, making it difficult for many users to experience the corresponding services. Xiao Lei believes that in order to solve all kinds of registration and cancellation problems of mobile phone numbers, manufacturers in different industries need to join hands to launch a set of cross-platform and ecological remediation programs, and at this stage, any way can only solve a small number of problems, and does not fundamentally improve the comprehensive experience of users.