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Apple customer service responded to the iPhone 13 pink screen: the device hardware is no problem

Last week, the topic of #iPhone 13 Pink Screen # landed on Weibo hot search, causing a lot of netizens to pay attention, after all, this year's thirteen-spice attribute has attracted a large number of users.

There are also many netizens on Weibo who complained that their iPhone 13 series mobile phones appeared on the pink screen, accompanied by different degrees of stuttering, flashback, automatic restart and other issues, and the news of iPhone 13 overturning for a time appeared in an endless stream.

Apple customer service said: We did not notice the related problems in the hardware of the device, because this situation "pink screen" is caused when the system is locked.

Apple customer service responded to the iPhone 13 pink screen: the device hardware is no problem

In addition, Apple also advises users to back up their data and install the latest updates and app updates available for iOS 15, ensuring that the system is in the most sensitive state to rule out incompatibilities between the app version and the iOS version.

It is reported that the so-called "pink screen" is that iPhone 13 users found that their mobile phone screen will inexplicably appear a large range of pink patches, and even the entire screen is pink, similar to the previous green screen door and other effects, if not restarted, it can not be used at all, and it can return to normal after restarting.

It should be noted that on an Apple forum overseas, a user said in October last year that his iPhone 13 Pro screen turned pink and crashed.

Although the iPhone that had the problem has been replaced, several other users have since started to report this issue.

At present, Apple officials have not given a better solution.

Apple customer service responded to the iPhone 13 pink screen: the device hardware is no problem

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