"Xiao Lang, are you going to go to the house to help me see, is my father at home?" I can't reach him for five hours! One night, Lang Yuanhaoying, an agent at a store in Zhonghai City, a wheat field real estate, was working overtime in the store when he suddenly received a call from a customer, and the voice was extremely flustered.
At that time, Lang Yuanhaoying was talking about an important list, he did not say a word, simply and neatly entrusted the list to a colleague to help, turned around and went out of the store, quickly rushed to the customer's home. Little did he know that he was about to race against time and that a heart-wrenching emergency was about to take place.
The call to Lang Yuanhaoying for help was the customer he had served, and in the past two years, they had been getting along harmoniously, like brothers and families, And Lang Yuanhaoying called each other "big brother".
The client's father lives alone, and the client's eldest brother lives far away for work reasons. The father's physical condition is not very good, the weather turned cool on the same day, when the customer's eldest brother sent WeChat greetings to his father, he did not get a reply, and no one answered the father's phone. Four or five hours after losing contact with his father, the customer's eldest brother anxiously dialed Lang Yuanhaoying's phone and asked him to help him go to his father's house and knock on the door to take a look.
Lang Yuanhaoying did not disappoint the customer's big brother, he put down his work for the first time, ran to the customer's father's home, and found that the customer's big brother's mother had also arrived. Lang Yuanhaoying found that the door was locked back, knocking on the door was unanswered, and the phone could hear the old man's mobile phone ringing in the room, indicating that the old man was at home. The customer's mother was furious and collapsed to the ground in fear, and Lang Yuanhaoying comforted his aunt while decisively finding the lock company.
As soon as the door opened, there was a mess in front of me. The coffee table fell to the ground, and the client's father lay on the ground, foaming and unconscious. Lang Yuanhaoying quickly dialed the 120 emergency telephone, after the doctor's full rescue, the old man finally recovered consciousness, Lang Yuanhaoying changed clothes for the elderly, accompanied the aunt to sit on the ambulance, after arriving at the hospital, he helped to handle the procedures, pay the medical expenses, until two o'clock in the morning The customer's big brother rushed to the hospital, the old man's situation also tended to be stable, Lang Yuanhaoying was relieved to leave.
Afterwards, he learned that the old man had a sudden cerebral hemorrhage at that time, accompanied by cardiac arrest, the situation was very critical, the doctor said, if it was sent later, the consequences were unimaginable.
Later, remembering the scene at that time, Lang Yuanhaoying would still feel afraid, "At that time, the situation was too urgent, and I kept thinking in my heart, I want to bless my uncle safe and sound." Later, he saw that the customer's big brother sent a circle of friends, and the old man's situation improved, and he called the customer's big brother for the first time to greet him.
What kind of agent is Lang Yuanhaoying? The customer's big brother, who brought him a call for help late at night, commented on him in 16 words: "Young and handsome, capable, humble, and very good at communication." The eldest brother said that Xiao Lang was very suitable for this line of work.
It is not easy to take the things of owners and customers as your own affairs, and you need to be kind and responsible from the heart. Lang Yuanhaoying's colleagues feel that putting down important work to help customers is the norm for him. "His relationship with many owners and customers is like family, and there are often customers who call him to eat at home, and aunts come to bring him buns and dumplings." Colleague said.
A customer Xia Jie's house is under renovation, the result of the sudden fire in the middle of the night, Lang Yuanhaoying knew that after the first time to go to the scene, dialed 119, and has been accompanying and comforting Xia Jie. Rush to the forefront of everything and do the customer's things as your own. "I feel like he's the kind of person I want to be." Yin said.
Sometimes, acting is the best response, and more often, being on the side is the most appropriate comfort.
"When the owners are in need, we can always be there; when they need help, we can arrive immediately and help them solve the problem as soon as possible." Some of our children are not in Beijing's uncles and aunts, and we can be their children and help them take care of them. I think we do something without purpose and selflessness, and the owner must feel that wheat field is a business with temperature. Lang Yuanhaoying said.
He mentioned "temperature" more than once: wanting to be a broker with temperature, being in a team with temperature, wheat field is a company with temperature.
His regional manager, who was shortlisted for the previous year's "Top Ten People Who Touched the Wheat Field", admitted that the district experience with the owners and the client's family,corpus made him very moved, and this kind of words and deeds had a great impact on him, coupled with the inspiration and touch he received after three years of immersion in the wheat field culture, made him deeply aware that the broker and the customer are not only real estate transactions, but the emotional part can be connected and maintained.
"Our presence is valuable, and that's particularly good." He said he would do his best to be a practitioner of wheat field culture and continue to pass on this spirit and influence.