Launch the boiler temperature daily reporting system Doudian Town has a clever way to coordinate heating

"Above received! Recently cooled, please continue to stabilize the temperature..." At about 22:00 on the eve of the cold day on January 19, after opening the real-time photos of the boiler temperature sent by 9 heating units one by one, the heating coordination and liaison staff of the Urban and Rural Construction Office of Doudian Town, Fangshan District, replied in the town heating work coordination group.

It is reported that since the launch of the boiler temperature daily reporting system on December 29 last year, the heating coordination work in Doudian Town has added another normalized system guarantee, supporting the heating guarantee work, helping to achieve the goal of reaching the red line of 18 °C in the residents' homes, which is one of the embodiments of the self-pressurization and strengthening of various security work in Doudian Town.

Launched a daily reporting system for boiler temperatures to "take a step forward" to maintain heating

The boiler temperature daily reporting system requires the 9 heating companies in the town to publish and report the real-time temperature of the boiler in each district at 7 o'clock, 9 o'clock and 22 o'clock every day in the town heating coordination liaison group, and the staff of the town coordination and liaison department track and count in real time to achieve real-time supervision of the heating work of each heating company.

"The boiler temperature daily reporting system is an extension of our establishment of a heating coordination online contact group in order to respond to residents' demands in a timely manner, which can help us quickly understand and grasp the heating status of various heating companies and respond to emergencies in a timely manner." The staff of the town-level heating coordination department introduced: "The selection of these 3 reporting time points is also exquisite, which is determined according to the measurement needs of a day's temperature change, such as after 10 o'clock in the evening, the temperature reduction requires the boiler room to increase the temperature and increase the heat flow, so as to better ensure the temperature in the residents' homes..."

Facts have proved that the boiler temperature daily reporting system is effective, since the start, the heating companies consciously to achieve the boiler return water temperature to maintain at about 40 ° C, and according to the outdoor temperature timely adjustment of heating, resident complaint rate dropped significantly, satisfaction rate greatly improved.

Set up emergency repair teams at different levels to respond to residents' demands in a timely manner

At about 10:15 on November 16, 2021, Tenglong Home Community Heating Company detected that the sub-heating branch pipeline of Building 8 in the second district of the community had burst, resulting in the suspension of heating in the adjacent two buildings, and the heating company immediately reported the situation to the town heating coordination class, and sent a heating emergency repair team to the scene for maintenance at the first time, and the town and community heating coordination commissioners immediately came to the scene to supervise the maintenance process. After receiving the report, the town heating coordination special class immediately reported to the town citizens' appeal disposal center, so as to do a good job of explaining the work when the residents called to inquire, and asked the heating company to timely publish the maintenance progress in the owner group and do a good job of appeasing. With the coordination of departments at all levels, the repair work was completed within 45 minutes of the report, and the heating of the two buildings that stopped heating at 11 o'clock on the same day was restored, during which no complaint work order was received.

The rapid solution of the above-mentioned Tenglong home community heating problem benefits from the initiative of Doudian Town to set up an emergency repair team at different levels, it is reported that before the official start of the heating season every year, Doudian Town will "preemptively" set up a three-level emergency repair team of town, community and heating company, that is, Doudian Town has set up a town-level heating coordination special class composed of municipal competent departments and staff of the citizen demand disposal center, each community has determined the heating coordination commissioner, and each heating company has established an exclusive emergency repair team, so that the man-machine is on standby for 24 hours during the heating period, and the news is moved. Respond to heating emergencies in a timely manner。

5 hours of continuous "greeting warmth" of a household, meticulous service to make residents physically and mentally warm

On January 15th, it was Saturday, the staff of the Doudian Town Heating Coordination Special Class carried out a special "Petitioners Ask for Warmth and Service to Home" campaign, which was aimed at an elderly resident of Jinxinyuan Community, and the "Warm Greeting" time was from 9:00 to 15:00 on the same day. It turned out that the residents of the household refused to pay the heating fee because the heating temperature in the home was not up to standard for a long time, and the heating company sued the court, and the residents and the heating company felt very aggrieved. Although the departments at the town and community levels have coordinated many times, the two sides have not been able to reach an agreement on whether to raise the heating fee first and then pay the heating fee first. In the face of emotional two sides, the town and community heating coordinators mediated between the two sides from a legal and reasonable point of view for up to 5 hours, and finally determined that the community would be the "guarantor", the two sides reached an agreement on the payment of fees, and the heating company also promised to continue to increase heating, the matter was satisfactorily resolved, and the residents expressed satisfaction.

"It's really hard for you, for this matter, I didn't go to work at home, and today I patiently helped us coordinate for more than 5 hours, solving my troubles in one fell swoop, so that I can live a warm year from body to heart." After the mediation session, the resident said to the coordinator.

The 5-hour continuous "greeting warmth" of a household is a vivid practice of Doudian Town's practice of the heating coordination purpose of "petitioning to warm up and making residents warm physically and mentally", and such practices are everywhere in the town. Taking tianjiayuan community as an example, since the start of heating this year, Tianjiayuan community has handled a total of 73 heating appeal work orders, achieved 292 door-to-door visits, carried out 584 communications between all parties, and achieved a 96% resolution rate and satisfaction rate of heating work orders. These data fully reflect the results of the town and community heating coordinators at the two levels of "asking for warmth", which has been affirmed by the community residents, and the residents have said: "On the hard work of the town and community staff in the town and the community staff to touch the radiator on both heads for three days, not to mention that we have successfully solved the heating problem, that is, it is not solved, I feel very satisfied, they take our troubles seriously, and our hearts are warm." ”

Next, Doudian Town will continue to require all competent departments, communities and heating enterprises to implement the main responsibility, mobilize all aspects, enhance service awareness, improve service guarantee capabilities, improve emergency plans, strengthen staffing, do a good job of emergency duty, ensure the smooth operation of facilities, safe heating, and achieve "hard work every day, warm winter". ( Luo Zi, Yang Fang)