How do takeaway riders "slow down"? Meituan takeaway, hungry response came

At the two sessions of the Guangdong People's Congress, some CPPCC members called for the "deceleration button" should be pressed for the takeaway brother in order to avoid frequent traffic accidents, and the speech quickly caused heated discussion online and offline, becoming a topic of concern to the public. At the same time, the Spring Festival of the Year of the Tiger is coming, and the problems about the spring festival welfare guarantee of takeaway brothers have also aroused social concern. According to the Southern + reporter learned from the Meituan and Hungry Mo side, in terms of the protection of the rights and interests of the takeaway brother, the platform said that a number of measures have been launched to further improve, and in the face of the upcoming Spring Festival holiday, corresponding policies have also been introduced to let the majority of riders live a good year in peace of mind.

According to the Southern + reporter, in response to the issue of takeaway rider protection during the Spring Festival, Meituan Takeaway has recently announced that it will actively respond to the government's call to issue 550 million yuan subsidies to riders who still stick to their jobs during the seven-day Spring Festival holiday, and jointly organize free Chinese New Year's Eve meals, New Year gift boxes, site condolences and other activities nationwide with trade unions at all levels.

According to meituan takeaway, the current proportion of takeaway workers returning to their hometowns in Guangzhou is not high, the number of takeaway workers as a whole is relatively stable, and the number of takeaway workers who stay in the local New Year is predicted to be more than in previous years. In order to respond to the call of local governments to reduce the flow of people during the Spring Festival and not to leave the province (city) unnecessarily, and to ensure the convenience of citizens' lives during the Spring Festival, Meituan Takeaway announced that it will provide 550 million yuan in subsidies for riders who stay on duty during the Spring Festival. In the case of a rider in Guangzhou, it is expected that the average income of the seven days of the Spring Festival will increase by 1,000-2,000 yuan. During the rework period after the Spring Festival, riders from more than 100 cities such as Beijing, Shanghai, Guangzhou, and Xi'an will also receive red envelopes of varying amounts.

In addition to subsidies and red envelopes, Meituan Takeaway will also provide more than 2,400 free Chinese New Year's Eve meals on the eve of the Spring Festival, in cities with epidemic prevention and control requirements, Chinese New Year's Eve meals will be delivered to riders in the form of takeaway to the site and New Year goods; nearly 50,000 New Year gift packs and gift boxes will be distributed to excellent riders and riders' families; Meituan Takeaway, Beauty and other businesses will jointly provide riders with exclusive life service coupons such as catering and haircuts. Let the rider have a Warm And Happy Chinese New Year.

In addition, in response to the appeal of cppcc members of the Chinese People's Political Consultative Conference, meituan takeaway responded to the interview with the southern + reporter that in terms of improving the work security of the takeaway group, a number of measures have been proposed in a targeted manner, among which "extend the delivery time of riders in abnormal scenarios"; pilot "post-meal scheduling" to strive for more adequate delivery time for riders; "order initiative reassignment", so that riders can be more calmly distributed, and a rider earnest talk mechanism has been formulated to effectively solve the rider problem; and a rider station has been built In conjunction with the traffic police department, specific measures such as dredging and combining to alleviate the traffic problems of the little brother have been implemented.

In addition, Ele.me responded to the Interview with the Southern + reporter and said that Ele.me has announced a comprehensive upgrade of the knight support system in 2021, piloting smart helmets, matching flexible delivery times, expanding knight promotion channels, and will invest 12 million yuan to provide serious illness support for knights' families.

According to Liu Xinyang, vice president of Ele.me, since 2021, improvements have been made in the five dimensions of smooth communication mechanism, optimization of rule settings, increase of welfare materials, improvement of health security and broadening of career development. "Putting knighthood and social responsibility first is the direction we adhere to." Liu Xinyang said.

It is worth noting that Ele.me is exploring the security of "online and offline co-governance". Online, Ele.me provides more flexible delivery times for complex delivery scenarios, such as heavy rain, temporary road control, slow food delivery for merchants, and inability to contact customers. Knights can also apply for flexible delivery times by manually volunteering.

Offline, Ele.me is piloting the promotion of smart helmets. The smart helmet is directly connected to the mobile phone, the knight can process the order through voice commands, and use the helmet's built-in microphone to communicate when receiving the user's call, avoiding the safety hazard caused by receiving the phone while riding. The helmet also has a built-in induction indicator, which can automatically flash according to the brakes, too dark light, etc., which plays a warning role.

According to the data, as early as July 2021, the relevant state departments successively issued the "Guiding Opinions on Safeguarding the Labor Security Rights and Interests of Workers in New Employment Forms", "Guiding Opinions on Implementing the Responsibilities of Online Catering Platforms and Effectively Safeguarding the Rights and Interests of Takeaway Delivery Workers" and other documents, among which "scientifically set remuneration rules to ensure reasonable labor income", "strengthen organizational construction, improve the support and security system" and other contents of the income, subsidies and care activities that the platform should provide for riders working on holidays. Specific requirements have been put forward for organizational safeguards, etc.

[Reporter] Ye Dan

【Author】 Ye Dan

【Source】 Southern Press Media Group South + client

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