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Retail beauty samples, do you dare to buy? Brand counter, official customer service response: do not sell samples

author:Jiangsu News

According to the Jiangsu public news channel "News 360" reported: when buying cosmetics at the counter, many brands will give away some samples, mainly for new product promotion, attracting customers to try experience, etc., generally not special sales. Nowadays, small samples have not only become the "net red" of the beauty industry, but also gradually formed a new retail format, and many small samples have appeared in the streets and alleys of Nanjing. So, can these small sample products be purchased with confidence? What should consumers pay attention to before buying?

Retail beauty samples, do you dare to buy? Brand counter, official customer service response: do not sell samples

【The reporter visited and found that a number of beauty collections sell cosmetic samples】

In a comprehensive shopping mall in Xuanwu District, Nanjing, the reporter saw a beauty collection store with many cosmetics samples on the counter. A brand of star product powder water, 49 yuan 50 ml, compared to the official flagship store 435 yuan to hand 900 ml, the price of the sample is not friendly. The sales staff told reporters that because it is directly cooperated with the brand owner, it is absolutely genuine.

Retail beauty samples, do you dare to buy? Brand counter, official customer service response: do not sell samples

In a cosmetics discount store in Nantai Lane, the reporter saw that there are also many small samples of big-name cosmetics on sale, and the same product is much cheaper than the previous store.

In a beauty shop in Xinjiekou, Nanjing, there are hundreds of different brands of cosmetics samples on the counter, and the sales staff told reporters that these samples are very popular with young people. The salesperson said that if you buy formal clothes directly, what if it is not suitable for you to buy it back? Most of the customers who buy small samples are young people, mainly because they want to buy a small sample first.

【Brand counter, official customer service response: do not sell samples】

So, whether these samples are the same as the counter products, the reporter then visited the relevant brand cosmetics counter, the staff said that they do not sell samples, the quality of these products they are not clear. The counter also can't give retail samples a chance to verify the authenticity.

Retail beauty samples, do you dare to buy? Brand counter, official customer service response: do not sell samples

The official customer service of a brand of cosmetics told reporters that their brand formal authorization channels only include offline counters, online brand official websites, and official flagship stores, and there is no sale of small samples for the time being.

【Sample and warranty have the same regulatory requirements Pay attention to label information when purchasing】

The reporter noticed that some small samples of goods were marked with "non-sale" and "promotional products" on the packaging, and there were also labels "giveaways". The market supervision department said that this label represents the positioning of the manufacturer on this product, and it is not prohibited from circulating in the market from the legal level. The market supervision department adopts the same regulatory requirements for cosmetics sample products and formal products.

Liu Liming, chief of the Pharmaceutical Equipment and Cosmetics Supervision Section of the Nanjing Qinhuai District Market Supervision Bureau, said: First, it is necessary to obtain a filing or registration number and obtain legal production qualifications; second, the labeling label must comply with the regulations of the drug regulatory department, with a filing number, a commodity name, and this information as a production enterprise; the third is to purchase commodities from legal channels and provide purchase procedures; the fourth is to sample cosmetics circulating on the market, including small samples, and send them to the inspection department to test whether they meet the standards.

The market supervision department reminds consumers that before purchasing small sample products, they should pay attention to the relevant information of the products. If you suspect that there is a problem with the purchased product, you can call the hotline 12315 to make a complaint.

Retail beauty samples, do you dare to buy? Brand counter, official customer service response: do not sell samples

Liu Liming said that when consumers buy such products, the first thing is to pay attention to the label, if it is a foreign-made product must have a Chinese label, the label must have the product name, registration information, the information of the production enterprise, if you are not at ease, you can check whether the product is a legal product through the website of the State Drug Administration.

Spend very little money to experience whether big-name cosmetics are suitable for themselves, small samples do give consumers more opportunities for "trial and error", but it is necessary to remind that the channel source of these small sample products is difficult for us to know, like some offline counters to give away small samples of goods into the hands of intermediate institutions, you can make secondary sales in the market. There will also be some cosmetics stores will be cosmetics into small samples to sell, once the sampling operation process is not standardized, hygiene is not in place, product quality is difficult to guarantee, in addition to easy to bring counterfeit prices and other issues. Therefore, we remind everyone that when buying small sample products, we need to be cautious.

Jiangsu TV reporter / Dong Wen Sun Haohan Editor / Hu Chao

(The copyright of this article belongs to Jiangsu Provincial Radio and Television Station, please indicate the source when reprinting)

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