January 7,
The girder of Guiyang passes through the idle fish platform
Purchased one
Brand new Apple 12 phone.
But Xiao Liang got the mobile phone for only two days,
But the problems kept coming.
Spent 4499 yuan to buy a mobile phone
Two days it became a brick.
The phone can't be called,
WeChat and camera can not be used,
Xiao Liang was very depressed.
Xiao Liang: I saw that it may cost 5590 yuan on the official website. I only have $4,500 in my hand, and I can only buy the kind of phone that has no insurance for 365 days. I saw that after he activated this phone, there were still 365 days to enjoy repairs, and I bought this phone.
I thought I had picked up a big bargain,
Who knew that the mobile phone was activated only two days ago
There is a problem.
Xiao Liang: I just bought it back for two days, and WeChat can't reply to the message. The previous morning there had been a crash, no sound, no vibration feedback.
Xiao Liang told reporters that before the transaction, the seller sent the mobile phone to Shenzhen Recycling Treasure Technology Co., Ltd. for inspection. The report shows that the functions are working properly, so the seller is now just ignoring it. After Xiao Liang sent the phone to the Apple store for maintenance, he also found a bigger problem.
Xiao Liang: The repair shop shouted that we should return it immediately, this mobile phone cannot be used. Saying that this mobile phone is suspected of having problems in many places. Motherboards, including sound vibration feedback, these places have a lot of problems and belong to the assembly machine.
(Click to watch the full video)
Because the seller did not provide an invoice,
Nowadays, after-sales efforts have been blocked by sellers,
Even the idle fish platform also played Tai Chi,
In desperation, Xiao Liang decided to ask the media for help.
Xiao Liang: I spent more than 4,000 yuan to buy it, two days of useless use, the number of charging times is twice, I put it there, is it a decoration?
Mobile phone with inspection report,
Why the questions keep going?
Through the phone provided by Xiao Liang, the reporter tried to get in touch with the staff of Shenzhen Recycling Treasure Technology Co., Ltd., but the phone has not been answered.
subsequently
The reporter dialed
Idle fish platform customer service telephone,
And the situation encountered on the trabecular
Was reflected.
Idle fish platform customer service staff: I can reflect this appeal to the recycling treasure, and then let the recycling treasure verify it. Can you repeat the appeal? I'll make a note for you here.
Reporter: The appeal is that the buyer wants to return the goods for refund.
Customer service staff: 2 to 3 working days, will be replied by telephone notification.
Xiao Liang said that he can wait for the reply of the e-commerce platform and look forward to a satisfactory result. At the same time, he is also collecting relevant evidence, which will be fed back to the Shenzhen Consumer Rights Protection Association. If the platform and the seller continue to prevaricate, they will defend their rights through judicial channels to the end.
Reporter: Guo Zhenrong Intern reporter: Hu Lanyi
Editor: Xie Sunli Editor-in-charge: Hu Yue
Editor: Wu Yao Review: Shi Changhan
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