At the exit of Hefei Metro Line 3, in a row of neatly parked shared motorcycles, a car issued a loud "search bell". Not far away, Wang Anhao, a 25-year-old shared motorcycle operator, turned off the car search prompt on his mobile phone, went straight to the underpowered motorcycle, and skillfully began to replace the battery.
This is an ordinary working day nearly a year after Wang Anhao became an operations operator. As usual, he and his colleagues walked through the streets of Hefei, through accurate scheduling and timely maintenance, so that vehicles appeared at the time and place where citizens needed it most.
"Our daily work is mainly to ensure that vehicles move between different locations in a timely manner with the needs of different time periods such as morning and evening peaks and holidays, adjust the number of delivery, maintain parking order, deal with emergencies, clean up small advertisements on the body, etc." Wang Anhao said while checking the latest vehicle distribution status in the inspection area on his mobile phone.
On December 29, 2021, operation and maintenance worker Wang Anhao moved the car at the work site. Photo by Xinhua News Agency reporter Hu Rui
Shared bicycles, described by netizens as one of the "new four major inventions", are an indispensable means of transportation for urban residents to travel and commute, driving a new trend of green travel. According to statistics, in 2021, the number of shared bicycles determined by Bidding in Hefei will reach 300,000. Managing and maintaining this "new means of transportation" under the sharing economy not only tests the ability of city managers, but also puts forward higher requirements for the work of operation and maintenance personnel as "new workers".
Wang Anhao's first task is to make the vehicle configuration conform to the "tidal" law of urban traffic. With the blessing of big data, cloud computing, 5G and other technologies, he only needs a mobile phone to see the real-time "distribution map" of the vehicle on the intelligent scheduling system, locate and "call" the motorcycle with a specific number, and complete a series of operation and maintenance operations.
Wang Anhao viewed the real-time "distribution map" of the vehicle through the intelligent scheduling system on the mobile phone. Photo by Xinhua News Agency reporter Wang Haiyue
"During the morning rush hour, the car is most needed near the residential area, and the office building, business circle and subway entrance during the evening peak hour also enter the peak of the car, and on weekends and holidays, the office building is far less demanding than the commercial complex... These huge amounts of data cannot be collected and analyzed only by relying on manpower, and we need to combine offline experience with the support of big data to make scheduling more accurate. Wang Anhao said.
Compared with shared bicycles, the operators and maintenance personnel of shared motorcycles need to consider not only the accurate delivery of vehicles, but also increase parameters such as battery and battery life.
"Citizens often ask curiously, how do you know which car is running out of power, and how do you accurately find a specific vehicle that needs to be replaced or repaired from a vehicle that looks the same?" In fact, behind this is also the power of science and technology. Wang Anhao said with a smile that through the empowerment of technologies such as the Internet of Things, navigation and positioning, and artificial intelligence, shared motorcycles can not only "actively" upload data to the system, but also "report" the location to the operators according to instructions.
Wang Anhao is inspecting the vehicle at the work site. Photo by Xinhua News Agency reporter Hu Rui
According to the relevant management specifications, shared motorcycles should be installed with smart locks of intelligent communication control modules, and use "electronic fence" technology to guide users to park their vehicles in designated areas.
Ensuring that the vehicle can drive normally and lock, not over the "electronic fence" to park, etc., all require operators to find problems and deal with them in time. Wang Anhao told reporters that a front-line operator needs to manage an area of nearly 3 square kilometers, and respond to the problems reported in the jurisdiction within 5 minutes, arrive at the scene within 30 minutes and start processing, and complete the disposal feedback within 60 minutes.
"It is necessary to be fine, but also to pursue speed, which is the goal of travel management in the Internet era, and ultimately it is to leave convenience to citizens and protect green travel." Wang Anhao said.
Wang Anhao drove the operation and maintenance vehicle to the next work point. Xinhua News Agency (Photo by Zhao Jinzheng)
In the daily rush, this "post-90s" also has his own happy moments.
"From the data such as scanning code records and riding records, we can see that many times, we have just transported a batch of vehicles to the destination, and in less than half an hour, they are all ridden away." Wang Anhao said, "This feeling of always being 'needed' is the value of my work and the driving force that I am always on the road." (Reporters Ma Shurui, Wang Haiyue, Hu Rui)