"Don't tear it down!" Smoke Huawei mobile phone "" First do not tear! You have 2 bottles of hand sanitizer to pick up "... Many netizens have found that more and more express parcels are printed with the above-mentioned two-dimensional code with the above advertising prompts, inducing users to participate in the name of free gifts and lottery.
Anhui Provincial Consumer Protection Commission recently released a research report, from November 11, 2021 to December 25, 2021, 1111 samples of express delivery orders from mainstream express delivery companies on the market were tested, counted and analyzed, and found that 674 samples contained two-dimensional code small advertisements, accounting for 60.67%, that is, at least 6 out of every 10 people received "advertisements" on the package face sheet.
Nandu reporter visited a campus express collection point and found that a large number of "three links and one reach" and Jitu Express packages with promotion information QR codes.
According to the research report of the Consumer Protection Commission of Anhui Province, among the 674 samples of express delivery slips with "advertisements", Yunda Express and Yuantong Express account for more than 20%, and Zhongtong and Shentong account for more than 15%. "Three links and one arrival" (Yuantong, Zhongtong, Shentong, Yunda) contains "advertising" express delivery orders accounting for more than 70% of the total sample of "advertising". That is to say, most of the express delivery "advertisements" that consumers come into contact with in their lives come from "three links and one reach". The sample of SF and Debon Express with "advertising" express receipts accounted for less than 0.5% of all samples containing "advertisements", accounting for a very low proportion.
According to the survey of the proportion of "advertised" express delivery orders in the own samples of each express delivery company, it can be seen that the highest proportion of "advertising" is Best Express, and more than 80% of best express delivery orders have "advertisements"; followed by Jitu Express, Yunda Express, Yuantong Express, Shentong Express, more than 70% of the express delivery orders have "advertisements"; the third echelon is Zhongtong Express, and more than 60% of the express delivery lists have "advertisements". This means that among the express deliveries that consumers often contact online shopping, more than half of the parcel express delivery orders issued by express delivery companies have "advertisements" on them, and the proportion of "Tongda" companies with "advertisements" is generally more than 60%.
The results show that SF, with relatively few "advertisements", 98% of the express delivery orders do not have "advertisements", and the express delivery orders with "advertisements" are from its brand "Fengwang Express", and "advertising" accounts for less than 2%. Followed by Debon, Jingdong part, 90% of the parcels do not have "advertising", "advertising" accounted for less than 10%, and there are "advertising" express delivery lists are from Debon Express, in Jingdong's express delivery list did not find "advertising".
Who publishes the express face sheet advertisement? The survey team found in the scan code test of 674 express delivery slip samples with advertisements that the most advertised advertisements were Pinduoduo's "daily cash and seconds to the account" activity, accounting for 39.32%, that is to say, nearly 40% of this advertisement.
Nandu reporter visited a campus express collection point and found that a large number of "three links and one reach" and Jitu Express packages with promotion information QR codes. After random scanning of the two-dimensional code, it was found that some would jump out of the "daily welfare, good luck never stop" page, click "go to the APP to collect", that is, jump to download the Pinduoduo APP; some scan the code, the lottery page of the "Pickup Welfare Society" appeared; and some two-dimensional code scanning, the pop-up page said "The web page contains induced sharing, attention and other inducing behavior content, which has been complained by many people and has stopped visiting".
The multiple rounds of testing of the Consumer Protection Commission of Anhui Province also gave confirmation: the activity process of scanning the code to pop up the "daily cash" needs to constantly invite friends to help, get lottery opportunities, and then continuously accumulate, exchange and interlock a series of things such as gold coins and lucky values to achieve the purpose of making up the amount of cash withdrawal. After inviting nearly 20 friends in the group to help, they could not withdraw cash, and no one else involved finally withdrew, but they all downloaded the APP and promoted the event "free".
The scan code pops up the promotion page of the "Pickup Welfare Society", and the advertisement accounts for 22.11%. According to reports, the promotional slogans on the courier bill of the lottery campaign include "Draw Huawei mobile phone" and "Don't throw it!" Scan the code to draw 5.87 yuan", etc., the awards have a clear promotion purpose, many advertising lottery must first fill in detailed personal information, and even the promotion content is "suspended" due to suspected fraud. No award is really the "free" mentioned in the advertising text. According to the test results: Shentong, Yuantong, Zhongtong, Baishi and Yunda have more advertisements for the "Pick-up Welfare Society" big carousel lottery in the face list of the five express deliveries.
So where does the advertising message on these face sheets come from? How is it generated? Nandu reporter interviewed a number of express delivery company employees learned that the main operation process of such face sheets is: the courier company provides the merchant face sheet paper, the merchant directly docks the backstage system of the express delivery company after placing the order, and if there is a demand, the corresponding promotion text can be printed. If the customer does not need such text, they can contact the merchant and ask them to cancel the corresponding setting in the background.
The Consumer Protection Commission of Anhui Province pointed out that in the consumer survey of the "authenticity of the advertisement of the courier bill", nearly half of the consumers said that the "advertisement" on the courier slip was inconsistent with the actual situation, and the "advertisement" text on the face list involved a lottery, which may be the promotion of other APP and wealth management products. In the survey of whether they want to ban these express mail "advertisements", more than 50% of people voted in favor. In addition, nearly a quarter of consumers are indifferent to these "advertisements", which shows that the "advertisements" of express delivery orders are not accepted and trusted by most consumers.
According to the Provisions of the Civil Code of the People's Republic of China, natural persons enjoy the right to privacy, and no organization or individual may harass the life tranquility of others by means such as leaflets or e-mails without the explicit consent of the right holder. The Law of the People's Republic of China on the Protection of Consumer Rights and Interests stipulates that consumers enjoy the right to be protected in accordance with the law and shall not send commercial information to consumers without their consent or request, or if consumers explicitly refuse.
Some express delivery company practitioners told nandu reporters that generally this kind of advertising information can not be posted casually, and the courier will not guide customers to scan the code, otherwise it will cause complaints. However, some merchants need to promote publicity, need traffic, may be some express franchisees in the negotiation of cooperation, will acquiesce in the existence of these operations, after all, the franchise outlets are not easy to manage, and the direct express delivery company headquarters will not allow such operations, this move may involve violations of laws and regulations, there is still a great risk.
In addition, for the supervision of electronic face sheets, on January 7, the State Post Bureau studied and drafted the "Measures for the Administration of the Express Delivery Market (Revised Draft)", which is being drafted and is being publicly solicited for comments, and also clearly pointed out that enterprises engaged in express delivery business should establish management systems and operating procedures for the production, use, storage and destruction of express waybills (including electronic waybills) in accordance with laws, administrative regulations and the provisions of the postal administration department under the State Council, and adopt security technical measures such as encryption and de-identification to protect the information security of express waybills. The identification information of natural persons must not be displayed in its entirety. No unit or individual may illegally use or resell express delivery waybills.
The Consumer Protection Commission believes that the "advertisement" of the courier bill is a kind of commercial information delivered to consumers point-to-point, and posting "advertisements" on the express parcel without the consent of consumers violates the consumers' right to know, personal information protection and privacy. Regardless of who the publisher of the "advertisement" is, the "advertisement" should not be pushed on the package given to the consumer without the consent of the consumer. Express delivery companies have the obligation and responsibility to strengthen management in the process of providing package transportation services for consumers, review the content on their "position", and must not push advertisements without the consent of consumers, so as to effectively protect the legitimate rights and interests of consumers. At the same time, it also reminds consumers that the "benefits" in the express delivery bill advertisement cannot ensure authenticity and safety, and do not easily scan the code.
Written by: Nandu reporter Fu Xiaoling