Consumer Protection Commission pro-test: this code on the courier bill can not be scanned! Involved in Shen Tong Yuan Tong YunDa and so on

I don't know when it started

A small QR code advertisement appeared on the courier list

Don't throw it! Scan the code to extract 5.87 yuan

1 yuan to draw iPhone, free to draw 1 box of instant noodles

Draw 3 pairs of warm socks for free

……

Can you really get free "benefits" after scanning the code?

recently

Released by the Consumer Protection Commission of Anhui Province

Express Face Sheet Sweepstakes Advertising Survey Report

Point out this "welfare" and

Authenticity and security cannot be guaranteed

Personal information may also be obtained

The number of small advertisements for benefits is staggering

Fool consumers into scanning codes

Some are suspected of fraud

Recently, the Consumer Protection Commission of Anhui Province tested, statistically analyzed 1111 samples of express delivery orders and found that 674 samples contained two-dimensional code small advertisements, accounting for 60.67%.

Among them, the most advertised is a platform's "daily cash payment seconds to account" activity, accounting for 39.32%.

The truth found after the test

This kind of cash collection activity needs to constantly invite friends to help, get lottery opportunities, and then continuously accumulate, redeem and interlock through the extraction of gold coins, lucky points, etc., in order to achieve the purpose of making up the amount of cash withdrawal.

The survey found that after inviting nearly 20 friends to help, they still failed to withdraw cash, and no one else involved finally withdrew, but they all downloaded the APP and promoted the event for free.

A large carousel lottery called "Pick-up Welfare Society" accounted for 22.11%. Its promotional slogans include "Smoke Huawei mobile phone", "2 bottles of hand sanitizer to be drawn", "Don't throw it!" Scan the code to extract 5.87 yuan", "Extract the thermos cup×1", "draw 3 pairs of warm socks for free", "1 electric kettle to be extracted" and so on.

The investigators have never won any of the above advertising slogans during the testing process, and the so-called awards have a clear promotion purpose, and no award is really the "free" mentioned in the advertising text, many advertising sweeps are required to fill in detailed personal information before the lottery, and even the promotional content is "suspended" due to suspected fraud. Like what:

Small advertisement "Telecom 960G Large Traffic Card"

Truth To obtain detailed personal information of consumers, and you must apply for a new telecommunications card, the monthly rent is 19 yuan.

Small advertisement "Moutai Town's most beautiful sauce wine 10 bottles + starry watch + Chinese tea gift box"

Truth It is necessary to fill in personal information such as name, mobile phone, address, etc., and cash on delivery, the cost is 298 yuan.

Small advertisement "Partridge preferred e-commerce mini program 200 yuan shopping subsidy"

The truth is that in fact, the "shopping subsidy" has always existed, whether it wins the lottery is the same, and the Mini Program has been "suspended" for suspected fraud.

The Law on the Protection of Consumer Rights and Interests stipulates that the information provided by business operators shall be true and comprehensive, and shall not be false or misleading publicity. False two-dimensional code advertisements are published on the express delivery face sheet, inducing consumers to scan the code, infringing on consumers' right to know and choose, and their behavior has been suspected of fraud; inducing consumers to fill in personal information infringes on consumers' right to personal information protection according to law, and the competent department may punish them.

Courier company customer service response

Not published by a courier company

Cannot be resolved for consumers

The survey found that shentong, yuantong, zhongtong, baishi, and yunda all had a lot of advertisements for the "pick-up welfare society" big carousel lottery activity in the express noodle list. When the investigators asked the courier company for a solution on the grounds that "there was no feedback after the personal information was collected after winning the prize and the page was collected", they did not get an effective solution.

Almost all courier companies believe that as long as the advertisement is not published by themselves, it is not responsible for it. In the consultation, some courier company customer service said that because these advertisements are not advertisements of courier companies, nor are they issued by courier companies, even if consumers encounter problems, courier companies cannot solve them.

The Advertising Law stipulates that if an advertisement published on a courier face sheet deceives or misleads consumers with false or misleading content, the regulatory authorities may impose administrative penalties on advertisers, advertisers and advertising operators, so that the legitimate rights and interests of consumers are harmed, the advertiser shall bear civil liability in accordance with law, and the courier company shall also bear joint and several liability.

Consumer Protection Commission of Anhui Province:

Courier companies are obliged to review content

Consumers should be cautious about scanning the code

In response to the problems found in this investigation, the Consumer Protection Commission of Anhui Province suggested that the publisher of the express delivery bill advertisement should stop using "welfare" as a gimmick to fool consumers, and the express delivery company has the obligation and responsibility to review the content on its "position" to ensure that the content printed on the express delivery slip does not infringe on the legitimate rights and interests of consumers, otherwise it will bear the corresponding legal responsibility.

At the same time, consumers are reminded that the "benefits" such as "free draw", "to be collected" and "1 yuan draw" in the express delivery bill advertisement cannot ensure authenticity and safety, and consumers should be cautious after seeing such advertisements and do not easily scan the code.

Source China Consumer Daily | Author Tao Wei

Edited by Hu Decheng

Process Editor Wu Yue