On January 13, 2022, Mr. Li of Changchun City told Huashang Daily - Ersanli Information (Jilin Province Breaking Hotline: 15044037411) that he lived in a large community, used the Great Wall broadband for 5-6 years, and renewed the fee to 2028 in May this year.
Mr. Li introduced that he is the Great Wall broadband installed at home in 2016, used for 5-6 years, has been good, last May did not expire the salesman called to say that there is a discount on renewal, Mr. Li renewed to 2028. In December last year, the salesman said that the optical fiber was disconnected from the network, and it had not been restored for a month.
In desperation, Mr. Li dialed the complaint telephone of the Great Wall Broadband, "I say to supervise every time I call the customer service, and now there is no following, or I will not give me a refund if I don't pass the network, but this delay will not be solved." ”
In response to the situation reflected by Mr. Li, on the afternoon of January 13, Huashang Daily-Ersanli Information contacted the Great Wall Broadband Customer Service Center, and the customer service staff said: "Now the business is normal, we are the headquarters customer service, we do not know the local situation, and later let the superior leader reply to the phone." ”
As of press time, we have not received any reply from Great Wall Broadband Customer Service.
The follow-up event progress, China Business Daily - Two Three Mile Information will continue to pay attention.
(Huashang Daily reporter Liu Yuanyuan Editor Wang Xiang)
