Hangzhou's small high has an Apple laptop, she said that some time ago there were two keys that had problems, sent to the direct store to change a keyboard for free, but after the clerk tested, said to spend money to repair the motherboard.
At the end of 2017, XiaoGao bought this Apple computer and spent more than 10,000 yuan. She said that some time ago she found some problems with the "I" and "O" keys on the keyboard.
Xiao Gao: "It is to press the 'I' key of the keyboard, and then two letters 'I' will appear on the screen, and then this situation is in line with Apple's recall plan, which can be repaired for free, and then I am also out of this free maintenance consideration, and then I came to the Apple West Lake store." ”
The Apple direct store is on Pinghai Road, XiaoGao said that he sent the computer over at that time, and after the clerk saw it, he told her that she could change the keyboard for free.
Xiao Gao: "He shut down, and then when he shut down, he reminded me whether to save the file, I said save, and then after shutting down, then he did it, that is, he pressed a few keys on the keyboard, it should be to enter a test mode, and then I left first, he let me sign an authorized maintenance order, and then said that after the next two days to repair, will contact me again, and then I will go first." ”
After waiting for two days, Xiaogao received a call from the clerk, saying that there was a problem with her computer motherboard, and it cost more than 4,000 yuan for maintenance.
Xiao Gao: "He explained to me at this time that they just shut down the operation, and then pressed the option and D buttons, they were going to enter a software test mode, they said that the computer was not bright at this time, the screen was not bright, they repeatedly emphasized that their software testing would not affect the hardware of the computer, so they came to the conclusion that my motherboard had a problem before it was sent for repair, and their operation only exposed the problem." ”
Xiao Gao can not accept this statement, she said that this computer has been used for more than four years, the motherboard has never had a problem, this time originally wanted to repair the keyboard, how can it become the motherboard is broken?
Xiao Gao: "If he tells me about this risk, the two keys of this keyboard are not very good to use, I will make it up, right, because this computer is honest (repair) 4000, if you change a motherboard, it is actually very unpair, because this computer is a relatively old model." ”
XiaoGao tried to communicate with the store, saying that she had called the official customer service hotline and sent an email to the mailbox of Apple CEO Cook, and then the store contacted her, saying that she could cut the maintenance cost by half.
Xiao Gao: "The main thing is that I don't want to bring this matter to 2022, it is this matter that I think makes me very unhappy, it has dragged on for a long time, I think the new year does not want to delay any longer, I will say it." ”
XiaoGao's computer has now been repaired, but she still wants to figure it out about the problem of the motherboard. The staff of the Apple direct store said it was inconvenient to be interviewed.
Apple Hangzhou Pinghai Road direct store staff: "Because industry and commerce have been involved, and our customer relations department has been involved, many departments higher than our retail stores have been involved, and customers have agreed to and signed." ”
The reporter left contact information and did not receive a reply afterwards. Xiao Gao said that the reason why he still wants to say this in the new year is also to remind everyone.
Xiao Gao: "If the keyboard is broken, don't fix it casually, because Apple is likely to fix your motherboard and give everyone a wake-up call." ”
Source: 1818 GoldenEye