On the last day of 2021, give a summary of the year.
This year, there have been all kinds of events and accidents. But the foreign traders were not surprised. Foreign traders, have been dealing with the problem on the way ...
The event inventory is as follows:
1) Raw material prices increase
Starting from 2020, offline exhibition channels are gone, and foreign offline sales channels are restricted, so online e-commerce and mail orderers have risen, and the number of orders has increased sharply.
It was good news. However, the domestic price of raw materials has risen.
For the sake of old customers, the original orders of the products have maintained the original price. New products, new prices. According to customer feedback, the price increase rate is about 8%.
Make an effort to coordinate with your guests. But how to calculate the cost can not be reduced. The end result is a missed new order! Beat your chest!
Sorry, we can't do these prices even if we give a 10% discount.
2) Increase in the price of sea freight
This year's shipping has really risen to a sky-high price. When an order is completed, the customer hesitates and cannot decide to ship. All because the sea freight is too expensive.
Customers are calculating and complaining a lot. Indeed, freight costs are equivalent to 140% of the total value of goods. It is equivalent to the doubling of the unit price of the product, and customers are worried about where to fill this price difference.
But some goods have to be done. Customers complained that freight rates ruined his business.
We look around for prices to help our clients find the best deals, although it's still expensive.
No matter how expensive the sea freight, in the end, it still has to be compromised. We also promise our customers that we will fill our containers to the brim.
3) The ship schedule is delayed, and it is difficult to find a cabin
It was hard to do the work of the guests, and then I turned around and encountered new problems.
The ship schedule has been delayed, and the customer is anxious about whether the time to receive the goods will affect his sales period. In this regard, the problem can only be booked as early as possible, and the earlier ship is sought.
Booking a week in advance was enough. Bookings made one month in advance this year are not guaranteed.
After booking the space, the opening time of the port has not been determined, and the freight forwarder interception time is still very early. At every turn is the cost of the designated cabinet number seal, or the cost of the enclosure.
Shipments are difficult to arrange. Alas, hard sighs
4) Cargo storage
The high sea freight → guests to wait and see, and the goods are not shipped for the time being→ the goods are stored
Batches of goods cannot be shipped, and solving the problem of storage is also a big problem.
Temporary additional rental of a warehouse, warehousing and moving is another expense.
5) Production of explosive orders
Punctual delivery has always been a major problem. This year's delivery delay is also due to the increase in the number of orders for on-line guests. Factories receive orders that exceed capacity.
Guaranteed delivery, can not guarantee the quality. Guaranteed quality, can not guarantee delivery. Even, the delivery time and quality are very bad.
As a result, guest complaints had to be dealt with later.
6) Quality complaints
Quality complaints arising from the previous cause.
This is really the most serious quality problem encountered in several years.
And the consequences are serious.
Even the guests said something heavy.
We have always had a good relationship with our guests and communicate well. Most of the guests are reasonable. It was a dereliction of duty to let the guests say something serious!
solution:
First of all, a sincere apology to the guests.
Secondly, find out the cause of the quality problem and explain it to the guests, while ensuring that the same problems will be paid attention to and avoided in future cooperation.
Finally, the compensation scheme is determined. Please count the quantity of all products in question and fully compensate, the amount can be deducted from the next order. Regarding the high sea freight of the problem part paid by the guest, he just had a batch of goods stacked from May to December, which was used as a deduction for storage fees.
7) Power rationing policy
Power curtailment has affected most of the factory production. The original 30-day delivery time was 60-75 days. The original 60-day delivery time was 90 days.
Fortunately, I can understand it with the explanation from the guests.
8) Epidemic restrictions
There have been several outbreaks in the middle of 2021. All kinds of traffic restrictions, highway intersection control. The pier requires drivers to hold a green code and a 48-hour and acid test report. For a time, the towing cabinet driver is difficult to find.
High-speed surcharge applies to the tow cabinet.
All in all, plus money!
9) Fumigation certificate
For the first time this year, I made a product that needs to be fumigated by Australian guests.
Fumigation-treated goods exported to Australia from 2 August 2021 onwards (inclusive) introduce new and stricter requirements.
Although the process is tortuous, it is enough to prepare the documents according to the regulations.
Related policies: http://guangzhou.customs.gov.cn/beijing_customs/434756/jgjm/zhzx/3827663/index.html
Today. 2021 is coming to an end. Happy New Year's Day 2022 holiday. After the end of the holiday, we have to face the difficulties of 2022. Come on!