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Qilu network lightning news December 24 news friends who drive all know that after the car is opened for a period of time, it needs to be maintained, and the lubricating oil of this engine needs to be replaced, that is, the oil, there is a young man in Qingdao, in order to save some money, he bought 8 barrels of Mobil oil from Taobao, and the merchant also sent 1 barrel. However, after receiving the goods, open a look, how are these barrels of motor oil strange?
Taobao online shopping Mobil oil 680 yuan buy 8 get 1 free ?
Gu Xiangwei, who works in Qingdao, has 4 years of driving experience, on December 7 this year, his car should be maintained again, in order to save costs, Gu Xiangwei thought of buying engine oil from the Internet, after a number of comparisons, and finally in Taobao to see a shop called "Thunderstorm Ming Car Products", 85 yuan a barrel, buy 8 barrels of Mobil Speedmaster 2000 fully synthetic 5W-40 engine oil, but also an additional barrel.
Gu Xiangwei said: "The price is much cheaper, I was skeptical, and then I asked the customer service if it was genuine, and the customer service told me that it was genuine, and I bought it." ”
With the guarantee of customer service, coupled with the store page publicity also said that the official anti-counterfeiting, support for inspection, Gu Xiangwei only placed an order, but wait until December 12 to receive the goods, open a look, he was dumbfounded.
"8 bottles of motor oil, two boxes received, a total of 9 bottles of oil, paste this sticker is also crooked, some are still wrinkled, at that time I suspected that this is fake, did not rush to take home, put under monitoring."
Is the Mobil oil purchased by Gu Xiangwei fake? The reporter took one of the barrels of motor oil to an authorized Mobil lubricant store in Jimo District, Qingdao City, for comparison.
Tang Shuai, manager of the Mobil lubricant store in Qingdao Jimo District, said: "The small cover of the genuine product, it is a small tower shape, a small dot in the middle, only the genuine manufacturer can do it." Fake this cover, it is like an arbitrary small stubble, just a random point. ”
True and false comparison Online shopping oil packaging problems!
After comparison, only from the appearance, the store manager found a lot of problems, in addition to the rough packaging, scanning the information from the anti-counterfeiting code, but also let him surprised.
Barrel body marked oil factory date in September 8, 2021, can be anti-counterfeiting code as early as March 28, before the factory, was the first time to check the authenticity, Gu Xiangwei also went back to scan the remaining 8 barrels are such a problem, and the packaging is different from the genuine, in this regard, can the merchant give an explanation?
Third-party identification: Security is marked as counterfeit!
Mobil lubricant store manager Tang Shuai introduced, anti-counterfeiting code is like the oil ID card, each barrel of information is different, genuine oil can not be scanned before leaving the factory, only when verifying the authenticity, the scan code information will be entered into the system, the first scan code verification information must be after the factory.
Tang Shuai said: "The date of the sweep is too early than the production date, it is very simple to identify that it is a fake, we sometimes joke with customers, if you accidentally sweep, this barrel of oil is yours, because there is no way to prove that it is a real first time has not been swept oil." Fakes sell online for about 80 or 100, while the official flagship stores of genuine products sell about 260 and 400. ”
The price gap is large, the quality is also very different, Tang Shuai introduced, if the fake oil is added to the car for a long time, it will also cause damage to the car. "Engine wear, noise, especially when the cold car starts, the engine noise is particularly large, when driving, not as high as the lubrication coefficient of the genuine oil, the lubrication coefficient is not high, the friction coefficient is increased, when you step on the accelerator, you feel that the vehicle is heavy."
In order to further verify the authenticity of the product, Gu Xiangwei also contacted the official customer service of Mobil.
Gu Xiangwei said: "His scan code and the picture do not match, I will call the official customer service telephone of Mobil to confirm, confirm, his customer service gave me a pat to see the WeChat, said that it is a WeChat authorized by customer service, said let me send the picture to them, I sent the picture to them, the next day waited for the result, is all fake." ”
Gu Xiangwei said that Hainan Paipai Kan Information Technology Co., Ltd. is a third-party appraisal agency provided to him by Mobil's official customer service, and the identification results in the authenticity appraisal report provided by the other party are: "Its anti-counterfeiting features are inconsistent with the archived photos, not produced by our company, and identified as counterfeit logos." After getting the appraisal report, Gu Xiangwei found the merchant for the first time.
"The merchant said that either you return the goods, I said that since it is a fake, should not refund one to lose three, the merchant will not speak." Gu Xiangwei said that he did not dare to use this batch of engine oil, and now he only wanted to ask for an explanation. How exactly should things be resolved? Since the merchant does not reply, will the Taobao platform give a solution?
Taobao Tmall consumer service hotline staff said by phone: "Our side also attaches great importance to this problem, the authority of the small two side is also limited, but also need us a relevant certificate, a voucher, feedback to our fake group to go." ”
"Thunderstorm Car Products" sells Mobil oil without authorization
Gu Xiangwei told reporters that as early as December 16, he handed over the voucher to the Taobao customer service, but the other party told the voucher provided that it was not a valid voucher and needed to provide a professional appraisal agency appraisal voucher.
"Taobao customer service let me issue a voucher for the fake, and then the official customer service gave me a voucher, Taobao does not recognize, since the official is not recognized, where else do I go to find the voucher."
Is this "pat and look" a third-party appraisal agency identified by the brand side and the manufacturer? The reporter dialed the Mobil customer service hotline.
On the phone, Mobil customer service said that "Pat and See" is the authorized anti-counterfeiting hotline, and also said that the name of Taobao, called "Thunderstorm Car Products", has not been officially authorized by them.
Mobil customer service hotline customer service said: "This Taobao we are not authorized, Tmall official flagship store this is authorized, because Mobil is not a law enforcement department, so it is recommended to 315 or the local e-commerce, industry and commerce bureau has the right to enforce the law to feedback." ”
In order to help Gu Xiangwei solve the problem encountered in online oil purchase as soon as possible, the reporter followed Gu Xiangwei to the local market supervision and administration bureau to reflect the situation.
Wang Min of the Market Comprehensive Law Enforcement Brigade of the Qingdao Chengyang District Market Supervision and Administration Bureau said: "The seller is not in our Chengyang District, nor in Qingdao City, if you reflect it here, because it is an online transaction, we have no jurisdiction, according to the provisions of the Administrative Punishment Law, it should be handled by the market supervision and management department of the place where the illegal act occurred." ”
Wang Min said that because the merchants are not in the local area, they have exceeded the scope of their law enforcement, and can only assist consumers in collecting evidence. "It is recommended that consumers keep the shopping records, receipts, payment records and other materials in their hands and reflect them to the market supervision and management departments of the place of production and sales."
Taobao customer service: rights protection commissioner intervened
Physical store inspection, third-party agency appraisal, the conclusions given have proved that the oil bought by Gu Xiangwei is not genuine, and the thunderstorm car products have not been officially authorized, in its storefront, the reporter did not see the business license and other information publicity, Gu Xiangwei purchased this oil, has also been removed.
Taobao Tmall customer service staff replied that in response to the problems encountered by Gu Xiangwei in buying oil, she can feedback to the commissioner for handling. For the merchants in question, there are also special departments for management. "We attach great importance to the problem you have feedback, and we have a business management department that will strictly manage it when the time comes to assess this business."
Gu Xiangwei said: "For me, it is enough to change to the real thing, I hope to let more people see it and avoid more people being deceived." ”
Lawyer: Buy a fake, consumers can ask for a refund of one and three losses
How should Gu Xiangwei be held accountable for the situation he encountered? Online shopping products encounter fakes, how should consumers protect their legitimate rights and interests, the reporter also consulted a lawyer.
Sun Xingkai, a lawyer at Shandong Qingda Zehui Law Firm, said: "Article 55 of the Consumer Rights and Interests Protection Law stipulates that if a business operator provides goods or services fraudulently, it shall increase the compensation for the losses suffered by the consumer in accordance with the requirements of the consumer, and the amount of the increased compensation shall be three times the price of the consumer's purchase of the goods or the cost of receiving the service; if the amount of additional compensation is less than 500 yuan, it shall be 500 yuan." ”
Lawyer Sun said that according to Article 44 of the Law on the Protection of Consumer Rights and Interests, if consumers purchase goods or receive services through online trading platforms, and their legitimate rights and interests are damaged, they may claim compensation from sellers or service providers. "Where an online trading platform provider cannot provide the real name, address, and effective contact information of the seller or service provider, the consumer may also claim compensation from the online trading platform provider; if the online trading platform provider makes a commitment that is more beneficial to the consumer, it shall fulfill the commitment."
Editor's Note:
We are also waiting for a response from Taobao, Gu Xiangwei bought fake oil, the reporter will continue to pay attention. Here is also a reminder to everyone, when buying goods, you must go to a large qualified store to buy, whether it is an online or offline physical store, leave a good purchase voucher, record, in case there is any problem, convenient for their own rights protection and recovery.
Lightning News reporter Li Chunxiao reported