On December 24, the Observer Network reported that yesterday consumers reported that when using Wal-Mart's "Sam's Club" App, they found that all Xinjiang products in the store were removed from the shelves. For a time, the #山姆 Xinjiang # topic triggered a heated discussion among netizens and was on the hot search list. The majority of consumers expressed strong dissatisfaction with this and clamored to return the card.
The observer network reporter called Sam's customer service to inquire about the situation, and the other party responded: Xinjiang goods are out of stock, and they will be re-listed when there are goods. Walmart officials have not yet responded to the matter.
It is understood that Wal-Mart WeChat Mini Program, Wal-Mart Jingdong store, Sam's Club App / Jingdong flagship store and other major channels, in the search bar input "Xinjiang" two words, there will be "Xinjiang cantaloupe", "Xinjiang red dates" and other keywords, but click search can not find any related goods. This situation appears in all online channels of Walmart and Sam's Club, which is very intriguing.
The Times financial reporter asked the customer service of the flagship store of Jingdong Sam's Club as a consumer, and the other party said that it was because of the epidemic that Xinjiang products were removed and will be re-listed in the future. After consulting Wal-Mart customer service, the reporter also got a similar response, and the xinjiang goods could not be found because the store did not have enough inventory. The reporter further contacted the relevant person in charge of Wal-Mart and called Wal-Mart (China) Investment Co., Ltd. to inquire about the reason, but did not get a reply.
Even if affected by the epidemic, the supply of goods can still operate normally, it is reasonable to say that it is impossible to appear in all Walmart shopping malls, all Xinjiang goods are not in stock, Xiao Lei suspects that Wal-Mart took the initiative to remove Xinjiang goods. It is worth noting that on Thursday, US President Biden just signed a bill prohibiting US companies from importing goods from Xinjiang, especially tomatoes, cotton, polysilicon and so on.
After the introduction of the bill, Intel responded and issued an announcement as soon as possible, saying that it would not use any products or services in Xinjiang. For a time, Intel was criticized by netizens, and even if it later apologized, it has seriously hurt the emotions of Chinese consumers. Now Wal-Mart has also completely removed Xinjiang products, which is also challenging the bottom line of consumers. Although customer service said that this was due to insufficient inventory, things are still relatively strange. It is hoped that Walmart can respond as soon as possible, do a good job of inventory management and listing products, and avoid unnecessary losses caused by misunderstandings.