Reporting on automobile information from the perspective of people's livelihood / Watching cars left and right Haikou report on December 24——
Using the perspective of people's livelihood to report automobile information, this is the main direction of the new media of left and right car viewing to deepen the automotive industry, in this process, for many car owners to maintain the right, but also achieved some results. Among them, it was also found that there are many car owners who have problems after buying a new car, and they are very uncomfortable, but they want to return the car "no door, repair is OK", in the face of the arrogant attitude of the 4S shop staff, the owner is also miserable - it is generally difficult to achieve the ideal effect to the competent department, reflect to the media, and occasionally there will be a glimmer of hope... However, this situation will soon be reversed, and a new revised regulation will be implemented, and there are many amendments that can protect the rights and interests of more consumers to a greater extent.
It is understood that from January 1, 2022 (next year), the new version of the "Provisions on the Responsibility for Repair and Replacement of Household Automobile Products" will be officially implemented, and compared with the "Provisions on the Responsibility for Repair, Replacement and Return of Household Automobile Products" issued in 2013, the new regulations have been greatly modified. The information that benefits the owner of the car is summarized as follows:
Free returns and exchanges are available within seven days
The new regulations clearly point out that if a household car needs to replace the engine, transmission, power battery, driving drive motor or its main parts due to quality problems within 7 days from the date of the validity period of the three guarantees, the seller shall replace or return the car free of charge in accordance with the choice of the consumer; implement three guarantees for household pickup trucks, and include the main parts of the household vehicle pollution control device in the major quality problem return and replacement clause.
Producer responsibility has been further strengthened
The new regulations emphasize that when the seller returns or replaces the car for the consumer, it shall compensate the consumer for the loss of vehicle registration fee, decoration fee, related service fee, etc., and shall not deliberately delay or refuse the assistance and recovery proposed by the seller or repairer without legitimate reasons.
Encourage relevant organizations to establish dispute handling mechanisms
Drawing on international practices, relevant organizations are encouraged to establish a three-guarantee liability dispute handling mechanism for household cars, so as to facilitate the use of third-party professional resources to provide consumers with fair, professional, convenient and efficient three-guarantee dispute handling services free of charge, while reducing administrative and judicial costs.
Increase the severity of penalties for responsible entities
Increase the severity of penalties for illegal conduct, and clearly implement penalties in accordance with the relevant provisions of the Consumer Rights and Interests Protection Law for business operators who deliberately delay or refuse to bear the responsibility of the three guarantees without legitimate reasons. The scope of application of the "new three guarantees" has increased the number of pickup truck products, three packs of cars that do not need to prove "I am me", and the refusal of merchants to perform the three guarantees regulations, which will be changed from the original penalty of 10,000 yuan to less than 30,000 yuan to the maximum penalty of 500,000 yuan.
Industry insiders said that the "new three guarantees" provisions further reflect the consumer-centered thinking and strengthen the protection of consumers' rights and interests.
Write at the end:
Since the promulgation of the new regulations in July 2021, it has caused strong repercussions in the market, in summary, after the implementation of the "new three guarantees", it will show the characteristics of "more losses, more complete packages, and heavier penalties", especially for merchants who refuse to fulfill the regulations, which will greatly improve the fine standard, which will play a positive role in promoting the high-quality development of China's automobile industry and building a new development pattern of double circulation.