Computer treacherous business is like a street rat, is everyone shouting ah, a customer's computer original failure is to boot the blue screen, was a treacherous business computer shop "diagnosed" for the motherboard damage, to repair the motherboard, because the customer on the computer hardware knowledge is not at all understood, promised the store 800 yuan maintenance costs, the next day, the repair shop to the customer to call the computer motherboard chip is broken a lot, so directly increased 1000 yuan maintenance costs, that is, 1800 yuan maintenance costs, but the repair shop is still not satisfied, The third day to call the customer again, said that the motherboard failure is too serious, after the maintenance may not be stable, to replace the motherboard, the customer said not to repair, the store said that even if not repaired, but also to pay 1800 yuan maintenance fee, because the loss in the store has been caused, the chip has been booked back and has been on the machine (on the machine: the chip has been welded to the motherboard), helpless, the customer once again accepted the store to replace the motherboard requirements, the replacement of the motherboard to a total of 2400 yuan, the computer was finally repaired.
Spend 2800 yuan to repair the computer
When the customer goes to get the repaired computer, the store said that the computer motherboard needs to be reinstalled after the replacement of the computer operating system, so the original price of 699 yuan of the "genuine" system only charges the "cost price" of 400 yuan, just like this, an ordinary blue screen failure spent 2800 yuan maintenance fee, the customer took the computer to my computer shop, he asked me to help him identify it, identify whether the computer motherboard has been replaced? In addition, is the computer operating system genuine? So I carefully checked it, the computer motherboard is an old motherboard, not a new motherboard, according to the bar code on the motherboard: the motherboard is the original motherboard that comes with the original machine, it has not moved at all, and there are no maintenance marks on the motherboard. Then I looked at the computer operating system, unfortunately, 400 yuan or bought a pirated system, the customer was very angry after learning the truth, he asked me to issue a certificate, hehe, what qualifications do I have to open a certificate, so let him go to after-sales service to issue an authoritative computer diagnosis certificate.
Disassemble the machine to detect the motherboard status
The customer went to the after-sales service to get a computer diagnostic report, and the diagnosis result was: all the hardware of the whole machine is brought by the original machine, and there is no replacement and maintenance. Customers with authoritative reports directly to find him to repair the computer of the store, the store after reading the report dumbfounded, in addition, the store has gathered a lot of onlookers, seeing that things have made a big fuss, the store will sincerely apologize to the customer, ask the customer to understand, the store said to refund all the maintenance costs of the customer, the store said: In fact, you are also responsible, your computer is not worth anything at all, I have several quotations You have not refused, this time the matter should give you and me a lesson.
Customer computers
This customer is also good to talk about, and finally forgive the profiteer, forgive is forgiveness, but what this store said I feel is not quite right, what is the customer also has responsibility, people who are not engaged in the computer industry do not understand the computer is not very normal? Everyone can't make money outside of their own cognition, besides, the open gun is easy to dodge the dark arrow, ah, can the customer know that it will be "wool" like this? Don't people who don't understand computers still have to take responsibility after being poked by the store? This shop is terrible is to burn high incense, if you want to change to someone else, I think simply refund the maintenance fee may not solve the problem, let alone get the understanding of others.
The original copyright of this article is prohibited without permission, once it is found that the rights protection is to the end, the whole network monitors the infringement and will be investigated. Original author: Wang Lijun, This article author: Wang Lijun. Finally, thank you for your attention and reading the comments, remember, point attention does not get lost, we will see you in the next issue!